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Service Operations Lead - Chennai

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Locations: Chennai (2), Bangalore (1)
Experience: 2–3 Years
Salary: ₹30,000–₹40,000 + Incentives + Conveyance
Language: Hindi mandatory

About the Role:
We are looking for a proactive Service Operations Lead to manage day-to-day field and delivery operations, ensuring customer satisfaction and timely service across all locations.

Key Responsibilities:

  • Oversee pickup, delivery, and service workflows.
  • Manage daily technician routes and shift schedules.
  • Monitor operational KPIs — turnaround time, order accuracy, and efficiency.
  • Resolve escalations and ensure customer satisfaction.
  • Coordinate with Customer Experience and Sales teams for smooth execution.

Skills Required:

  • Strong leadership and coordination skills.
  • Ability to communicate fluently in Hindi and Tamil.
  • Field or service operations experience preferred.

Job Type: Full-time

Pay: ₹254,119.33 - ₹1,073,770.26 per year

Ability to commute/relocate:

  • Purasawalkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Which is your current Location?
  • What is your Current CTC?
  • Do you have notice Period?
  • What are the languages you Speak?
  • Are you comfortable in working with on-demand laundry & garment care services industry?

Work Location: In person

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