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Service Order Manager

Eaton Corporation in Raleigh, NC is currently seeking a Service Order Manager to join our team in Raleigh, NC.This role is HYBRID, 3 days a week in the office, 2 days from home.

Relocation is NOT offered for this role, all candidates must currently reside within 50miles of Raleigh, NC.

The Order Manager provides internal and external sales support, including international customers. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience.

The expected annual salary range for this role is $69,000 - $101,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Provides general order management to include domestic and international; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders.
Collaborates with sales, Eaton affiliates, Eaton business partners, purchasing, credit, and logistics departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs.
Proactively communicates in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with supply chain and logistics to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
Prepares quotations for Eaton affiliates and business partners.
Maintain and update International Field Activity Report (IFAR) claims and ensure IFAR processing meets/exceeds customer service levels and expectations.
Challenges cross functional processes for continued business improvement.
Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand.
Manages order backlog to ensure forecast accuracy for the business unit.
Assists with the facilitation of the Return Material Authorization, credit, and re-bill processes.

Qualifications:

Basic Qualifications:

Bachelor's Degree from an accredited institution
Minimum of 2 years of experience in customer support/Account Management
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

Proficient with computer and software tools – including advanced Excel capabilities, advanced database knowledge (SAP) and other PQD related software programs.
Previous experience in order management, logistics or supply chain.
Bilingual preferred (Spanish)

Position Criteria:

Demonstrate proficiency with Microsoft applications (PowerPoint, Outlook, Word, Access, and Excel).
Effectively communicate to external business partners and customers.
Manage multiple projects, jobs, and processes simultaneously.
Capacity to act as an agent of change, driving, and enabling process changes to continuously raise performance standards and drive improvement.
Collaborate and work cross-functionally to maximize business results and positive customer experiences.
Handle change in a fast-paced environment.
Demonstrate analytical thinking skills; problem-solving capability.
Regulate work commitments and time within the workplace, effectively managing multiple priorities ensuring quality and efficiency.
Demonstrate attention to detail.
Work independently and in a team environment.
Communicate professionally across many organizational levels and functions and effectively build rapport with stakeholders.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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