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Service Reliability Engineer
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- System Monitoring: Implement and maintain monitoring frameworks to ensure real-time visibility of system performance.
- Incident Resolution: Lead resolution efforts for critical incidents, ensuring minimal downtime.
- Automation: Develop and implement automation strategies to improve system reliability and reduce manual interventions.
- Collaboration: Work with cross-functional teams to identify and address potential system issues proactively.
- Performance Optimisation: Analyse performance data to drive continuous system improvement. Proactive focus on optimising cloud ROI.
- Perform regular monitoring of the data systems real time to identify any performance issues
- Drive incident meetings to identify the issue and provide resolution thereby ensuring the reliability and scalability of data services
- Develop and implement automation strategies to improve system reliability and reduce manual interventions.
- Propose, document and implement changes to policies or procedures in line with technological advancements
- Assist in the development, maintenance, implementation and changes to the SLAs.
- Monitor and identify any trends or irregular activities on jobs logged that could relate to potential IT issues and escalate appropriately.
- Provide knowledge, training and information support to enable self-service.
- Set procedures and processes in line with standards within the IT Desktop environment.
- Perform quality checks and audit the observations on the work carried out.
- Provide regular updates to leadership on status of all tasks, projects and improvements including issue and risk mitigation solutions, in agreed timeframes.
- Ensure that all requests from stakeholders for assistance are handled promptly and effectively and if necessary escalated to the appropriate level
- Drive the onboarding and rollout of technology services according to the pre-defined roadmap
- Apply best practices like regular system monitoring, performance optimisation, and collaboration for system reliability and uptime.
- Adhere to MUFG’s standards, policies, and procedures
- Ensure adherence to governance framework set up by the domain and provide accurate matrices accordingly
- Manage risks, dependencies and issues associated with technology delivery.
- Adhere to Regulatory guidance and standards (e.g. CPS230, CPG235 and GDPR)
- Reviewing IT processes and procedures to ensure efficiency and simplicity for the business and meet control objectives as set out by GS007, ISO27001 and other financial industry regulations
- Overall, 7-10 years’ experience with minimum 5-7 years in data platform engineering and cloud migration in large, complex organisations.
- Strong experience in automation, cloud computing, and data governance.
- Preference for experience working with onshore teams and key Stakeholders, inclusive of migrations and driving global team collaboration and efficiency.
- Expertise in driving complex technical transformations, decommissions and realising business outcomes through data and analytics.
- Experience in implementing frameworks and policies with the ability to measure the outcomes.
- Govern IT End User Computing that drives transparency, operational stability, financial sustainability and productivity
- Identify and mitigate security risks and ensure IT security design and delivery
- Proficiency in Snowflake, SQL, and DataOps frameworks with understanding of data management and processing.
- Strong analytical skills to analyse performance data to drive continuous system improvement
- Strong troubleshooting skills for resolving critical incidents, ensuring minimal downtime.
- Experience in Data observability automation to scale data monitoring
- Effective communication & interpersonal skills to engage with people at all levels of the organization and build strong relationships and trust with global stakeholders.
- A good Problem-Solver and effective decision maker with a focus on overcoming challenges.
- Strong business acumen and passion for current, new and emerging technologies to enable and rollout to the business to improve customer experience
- Strong in developing presentations and the ability to present and capture a wide variety of audiences
- Ability to priorities, organise and plan and to meet demanding deadlines
- Ability to make decisions in a timely manner based on the information, experience and skills available
- Ability to recognise, lead and implement continuous service improvement opportunities.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
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