Service Sales Engineer

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

It's time to make a move. Join our flow.

We are looking for an energetic and enthusiastic Service Sales Engineer to be based in Riyadh, Saudi Arabia to build relationships and manage an existing portfolio of customers through retaining and growing the revenue generated while ensuring high customer satisfaction on different aspects of the customer journey with KONE.

Service Sales Engineer will also manage and grows portfolio by selling related digital services. Additionally, to generate modernization leads to modernization department.

What will you do?

Customer Relationship Management:

• Proactively develops and creates customer relationships in his/her area of responsibility.
• Is accountable for developing KONE position in his/her customer base or market area.
• Creates and communicates leads and sales opportunities for other KONE team (e.g. parts, MOD, NEB).
• Ensures customer satisfaction and solving complaints in coordination with other KONE teams.
• Documents the customer and contact information, maintains customer data on sales force.
Utilize all tools available to ensure the highest retention and customer relationship possible.

Sell:

• Is accountable for growing LIS portfolio to meet the sales budget and pricing targets.
• Is accountable for growing the digital services penetration within the portfolio.
• Visit new customers regularly to generate new business and ensure high quality relationship management.
• Collaborates with maintenance team for visits and reporting to ensure high customer satisfaction.
• Collaborates with finance team for collections and reporting to ensure clear SOAs for each customer.
• Proactively generates opportunities from existing customer base in his/ her route.
• Responsible for timely and accurate reporting on sales force such as tasks and visits, opportunities and keeps portfolio data up to date.
• Drives execution of her/his individual sales plan.

Are you the one?

• Bachelor degree in Mechanical or Electrical Engineering.
• 5 years of experience in a similar role.
• Excellent verbal and written communication skills in both English and Arabic.
• Strong communicator with excellent organizational and follow-up skills.
• Ability to work effectively under pressure.
• Demonstrates a strong service mindset, prioritizing customer satisfaction.
• Comfortable and enthusiastic about leveraging digital solutions to drive business opportunities.
• Proficient in using various sales tools and systems.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers