Service Scheduler Dispatcher

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Create and maintain a directory of service providers and resources.

• Create and maintain a database of clients and client needs.

• Order any materials needed for the required service.

• Maintain good relationships with service providers and clients to keep customer base.

• Monitor the services being provided and stay up to date on any services being introduced or discontinued.

• Expand the list of resources and providers to assure there are no gaps in services.

• Perform other duties assigned by management.

• Hours are 8a to 4:30p M-F.

Education/Qualification:

• 1-3 years of industry experience or a related customer service experience required

• Previous administrative experience preferred

• Excellent customer service and problem-solving skills

• High quality organizational skills

• Excellent verbal and written communication skills

• Excellent critical thinking and problem-solving skills

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Pay:

• $20 to $25 DOE

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer