Service Supervisor

Job Overview:

The Service Supervisor is responsible for ensuring smooth day-to-day delivery of facilities services at client sites. This position oversees the delivery of soft and technical services ensuring services are completed according to company standards, client expectations, and contractual agreements. The role also involves staff supervision, scheduling, quality assurance, reporting and communication with clients to maintain high service levels and operational efficiency.

Job Description:

Key Responsibilities:

· Supervise daily operations for soft and maintenance services.

· Monitor staff attendance, performance, and grooming standards.

· Conduct regular site inspections and submit quality and performance reports.

· Coordinate schedules to ensure sufficient manpower and proper task allocation.

· Serve as the main contact for client communication and service feedback.

· Handle on-site issues and ensure timely resolution of complaints.

· Ensure availability and proper use of tools, equipment, and consumables.

· Train staff on safety procedures, service techniques, and company policies.

· Report incidents, maintenance needs, and operational gaps to the Operations Manager.

· Collaborate with HR for new staff onboarding and disciplinary actions.

· Enforce company policies and health & safety standards across sites.

Job Requirements:

· Diploma or bachelor’s degree in business administration, hospitality, or related field.

· A valid iqama and Saudi driving license.

· Minimum 2–5 years of experience in a supervisory role within facility or service operations.

· Strong leadership and people management skills.

· Good English and Arabic communication.

· Proficiency in MS Office (Excel, Word, Outlook).

· Sound understanding of cleaning standards, basic maintenance, and customer service.

· Ability to manage multiple sites and teams simultaneously.

Key Skills:

1. General Skills:

· Scheduling, reporting, and team coordination.

· Strong problem-solving and decision-making ability.

· Attention to detail.

· Focused on continuous client satisfaction.

2. Technical Skills:

· Good understanding of cleaning machinery and materials.

· Basic understanding of electrical and plumbing infrastructure in residential and commercial buildings.

· Familiar with safety procedures and chemical handling standards.

3. Soft Skills:

· Excellent communication and interpersonal skills.

· Calm, organized, and reliable under pressure.

· Professional attitude with strong attention to detail.

Job Type: Full-time

Pay: ﷼4,000.00 - ﷼4,500.00 per month

Application Question(s):

• Can you read and speak Arabic?
• Do you possess a valid Saudi driving license?

Work Location: In person