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Service Support Senior Coordinator

Job Description

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

  • Service Contract loading and tracking on oracle.
  • Managing invoices and on time submission to all customers.
  • AR follow-ups on payments.
  • Invoice reporting for tax filing.
  • OPF and EPR creation for Internal and external suppliers.
  • Shipment handling for all service Spares orders.
  • Issuance of SR and CE assigning.
  • Handling DPG warranty and ASP performance TAT.
  • Handling spares inventory movement and replenishment.
  • Handling warranty cases for 3 phase, thermal and monitoring items.
  • Handling of repair cases for rectifier warranty.

Qualifications

Required/ Minimum Qualifications:

  • Bachelor's Degree at minimum with at least 5-7 years' experience.
  • Excellent written and oral communication skills
  • Language skills: English
  • Work experience on oracle

Personal Skills

  • Can perform work Independently.
  • Strong willingness and availability to navigate through internal processes.
  • Good relationship building and management skills with the ability to foster long-term relationships with internal and external customers.
  • Pro-activeness with positive team spirit.
  • Self- motivated.
  • Time management skills.

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