ServiceNow Developer

Description:

SFI is seeking a talented and motivated ServiceNow Developer to join our dynamic team. In this role, you will play a key part in developing, configuring, and optimizing the ServiceNow platform to meet client needs and enhance organizational functionality.

As a member of an agile team, you will:

• Deliver iterative improvements and enhancements to the platform.
• Collaborate with application teams to design and implement data interfaces with other enterprise systems.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs (including scripting).
• Support the design and updates of Service Portal front-end components.
• Perform production deployment tasks in preparation for releases.

Work Arrangement:
This position offers a flexible, primarily remote work arrangement, with the understanding that occasional on-site presence may be required to support client needs.

Responsibilities:

• Develop, configure, and customize the ServiceNow platform to meet business needs.
• Create and manage workflows, UI Policies, UI Actions, Client Scripts, and ACLs.
• Design and implement data interfaces with other enterprise applications.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Implement ServiceNow best practices for development, configuration, and customization using No Code/Low Code approaches.
• Participate in agile development processes, providing input and feedback to improve team performance.
• Utilize scripting techniques to develop custom widgets and solutions for the Service Portal.
• Assist in designing and updating Service Portal front-end components.
• Perform production deployment tasks in preparation for releases.
• Maintain an understanding of ServiceNow database hierarchies and design principles.
• Write clean, efficient, and maintainable code.
• Assist in providing technical support and guidance to team members.
  

Requirements:

• Bachelor’s degree in a related discipline.
• 3+ years of relevant IT development experience.
• Custom Workspace Development: Implement custom workspaces using UI Builder and develop comprehensive analytics dashboards.
• Vulnerability Response & Configuration Compliance: Design, implement, and support runbooks, workflows, and procedures.
• SecOps Platform: Experience designing, configuring, maintaining, and optimizing the ServiceNow SecOps platform, including modules such as Security Incident Response (SIR), Threat Intelligence, and Vulnerability Response.
• Workflow Automation: Skilled in creating workflows using Workflow Editor, Workflow Designer, runbooks, and playbooks to streamline vulnerability management and incident response.
• Data Monitoring & Analysis: Monitor and analyze vulnerability data from various sources to identify and mitigate potential risks.
• Technical Expertise: Provide advanced technical support for ServiceNow capabilities including SIR, Vulnerability Response, Configuration Compliance, and Performance Analytics.
• HAM and SAM Implementation: Experience with CMDB and HAM/SAM modules, Discovery, and integrations. Troubleshoot issues such as normalization, entitlements, metrics, allocations, and foundation data aligned to CSDM.
• Data Integration: Ability to configure integrations (Service Graph Connectors / Integration Hub) with tools like Splunk, SCCM, JAMF, or equivalent for software inventory.
• Communications: Conduct discovery workshops, requirement gathering sessions, and process workshops to educate customers on best practices and recommend scalable solutions.
• Knowledge of client and server scripting, ServiceNow REST APIs, and widget development.
• Experience with Agile methodologies (Agile 2.0) for software development.
• Knowledge of the ServiceNow app engine and custom application development/support.
• Experience with advanced scripting, Performance Analytics, Reporting, and other use cases is highly desirable.
• Demonstrated understanding of ITIL processes, operations, and procedures.

Certifications: Basic ServiceNow certifications (CSA and CAD) required.

Additional Information:

• Clearance: Must be authorized to work in the U.S. and able to obtain a Public Trust clearance. Background checks may include Criminal History, Education Verification, Employment Verification, Certifications, and Credit History.
• (Public Trust investigations typically take 4–8 weeks and require fingerprinting.)
• Salary: $90,000 – $140,000 annually. SFI maintains broad salary ranges to account for variations in skills, experience, market conditions, and location.
• Work Environment: Flexible/remote with occasional on-site presence required to support client needs.
• Benefits: SFI offers a comprehensive benefits package. You can learn more at SFI Careers.
• Other:
  • This is a full-time W2 position.
  • Please no agencies, third parties, or Corp-to-Corp submissions.
  • Spatial Front Inc. is an Equal-opportunity Employer; all qualified applicants will receive consideration for employment.
  • Spatial Front Inc. participates in E-Verify.