ServiceNow Developer

Position - Mid level ServiceNow Developer

Location - Baltimore MD

US Citizen/GC or at least 3 years continuous stay in US

ServiceNow development experience, strong technical leadership, and a proven ability to support federal clients while maintaining required certifications and eligibility for a Public Trust clearance. This position requires full-time, on-site support (5 days per week).

Primary Responsibilities

• Provide development support for ServiceNow projects and enhancements.
• Develop process workflows and automation strategies.
• Collaborate with the team in architecture design development and reviews.
• Lead the development of solution artifacts, such as road maps, optimization of operations, architecture and/or block diagrams with a view outside of User Story requirements.
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports
• Assist with the design, creation, and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements
• Troubleshoot and resolve problems
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support
• Review and apply any additional UI/UX requirements from the external and internal teams, and align with ServiceNow development
• Utilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentation
• Design and implement solutions following established Configuration Management policies and standards
• Willingness to further grow and enhance skill set from more senior developers throughout each project

Required Qualifications

Education:

• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 3 years of professional experience; or
• 1 year of professional experience with a related Master’s degree.
• 7+ years of experience may be accepted in lieu of a degree.

Certifications (Must hold the following certifications):

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA)
• At least 2 ServiceNow Certified Implementation Specialist (CIS) certifications, showcasing deep expertise in multiple ServiceNow areas such as ITSM, ITOM (HAM and SAM), Discovery, Service Mapping, CSM, SPM, or APM
• Team members are also expected to uphold and maintain appropriate certifications for their practice expertise

ServiceNow Expertise:

• Minimum: At least 3+ years of experience with technical discussions and reviews.
• At least 5+ years of ServiceNow development
• 3+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR
• 3+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
• 2+ years of technical leadership experience driving change/solutions.
• Experience with commonly integrated third-party technologies
• Excellent understanding of system architecture, design principles, and impacts
• Experience supporting IT-related data integrity (CMDB, HAM, SAM, etc.)
• Experience with ServiceNow upgrades

Advanced Development Skills:

• Expertise in ServiceNow Development APIs for building custom solutions.
• Experience with implementing Java scripting to support automation across the various modules in ServiceNow
• Experience with REST and SOAP web service protocols
• Experience with Business Rules, Workflow, Identification Rules, Workspaces, and External Portals
• Knowledge of SAML, Active Directory, or LDAP
• Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM, or HR
• Project Management or Agile certification
• ITILv4 Foundations Certification

Job Types: Full-time, Contract

Pay: $51.50 - $55.11 per hour

Expected hours: 40 per week

Experience:

• ServiceNow : 5 years (Required)

License/Certification:

• ServiceNow Certification (Required)

Location:

• Baltimore, MD 21244 (Required)

Security clearance:

• Confidential (Required)

Ability to Relocate:

• Baltimore, MD 21244: Relocate before starting work (Required)

Work Location: In person