Servicenow Developer(CSM (Min 4 years in CSM)

Job Description:

• Experience in Design configure and customize ServiceNow Customer Service Management CSM module
• Must have experience in the design and implementation of the modules below
• O Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etc
• O ITSM
• O Custom Service Portal
• Extensive experience across the ServiceNow core platform security performance and compliance
• Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding
• Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc
• Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
• Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions
• Perform system testing troubleshooting and issue resolution during the implementation phase
• Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
• Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module
• Document processes configurations and solutions to create comprehensive user guides and training materials
• Excellent communication and interpersonal skills Strong ownership accountability and attention to detail in all work efforts
• Preferred :
• Proficient in ServiceNow CMDB Agent workspace and virtual assistant
• Proficient in Implementation of ITSM module
• Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
• Exceptional leadership problem- solving critical thinking and communication skills
• Skills :
• Mandatory Skills : ServiceNow CSM