Servicenow Platform support Engineer (3-6Y)

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: ServiceNow Platform Support Engineer
Position: Senior Software Engineer
Experience: 4 - 6 Years
Category: Software Development/ Engineering
Shift: Rotational Shift
Main location: Bangalore
Position ID: J0226-1440
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher

Job Description:

Project Context
End-to-end ServiceNow platform support
Platform health monitoring and stability management
System administration and configuration support
User access management and role-based troubleshooting
Performance monitoring and issue triage
Platform housekeeping and technical debt reduction
Support adherence to platform standards, guardrails, and best practices

Key Responsibilities
Operational Support
Monitor platform health, performance, and availability
Perform system administration and configuration activities
Manage user access, roles, and permission troubleshooting
Conduct issue triage and coordinate resolution with stakeholders
Maintain platform hygiene and reduce technical debt
Ensure compliance with defined standards and governance controls
Upgrade & Roadmap Support
Execute family upgrades and patching as per roadmap
Perform upgrade impact analysis and test planning support
Support execution of upgrades in lower environments
Conduct regression testing and coordinate issue remediation
Perform post-upgrade validation and defect resolution
Document upgrade outcomes, known issues, and remediation steps

Required Skills
Strong hands-on experience in ServiceNow platform administration
Knowledge of ServiceNow modules (ITSM preferred)
Experience with upgrade management and patching cycles
Understanding of performance monitoring and troubleshooting
Familiarity with governance, standards, and platform guardrails
Good documentation and stakeholder communication skills

Experience
4–6 years of experience in ServiceNow Administration / Platform Support roles
Experience handling ServiceNow family upgrades is highly preferred

#LI-NR10

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.