Services and Solutions Delivery Specialist- Installed Base Admin

Job Title

Job Description

Job title:
Services and Solutions Delivery Specialist - Installed Base Admin

Your role:

• Registration of installed products based on sales orders and handover documents in SAP.
• Collect all necessary information required for the registration of new Installed Base (IB) items, including system code, BOM, PMG Serial Number, Tech ID, customer details, project number, and handover date.
• Carrying out on daily basis analysis of data accuracy including providing data for field audits
• Providing solutions and support to user tickets, requests in Middle East , Turkey and Africa Countries.
• Contacting with customers, forwarders and business partners by phone or email
• Solving errors in SAP for existing Install Base records when required
• Managing META Install Base KPI’s on-time solution with expected quality
Supporting DX IB Activities, if needed

You're the right fit if:

• Bachelor’s degree
• Minimum 2 years of professional experience in Business management, Customer service
• Fluency in English both verbal and written,
• Knowledge of SAP and Salesforce would be a strong advantage
• Strong communication skills with a proactive approach to customer needs
• Problem-solving mindset with the ability to identify improvement opportunities
Strong numerical, analytical and conceptual skills; logical thinker.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Indicate if this role is an office role in Istanbul

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