Services Planning & Operations Lead

Responsibilities

Responsible for all workflow management and all TFM Services Planning and Operations

Management matters and activities.

 Work collaboratively and partner with different departments to ensure that efforts to maintain

customer satisfaction are consistent

 Manage all work flow for the project and maintain control on same

 Plan & schedule for all third party activities as per scope of work

 Follow on contractual deliverables and provide a plan of delivery

 Design and develop plans of action for the various stages of the customer service process

 Monitor team productivity and address issues to performance Lead as they arise to ensure maximum

efficiency and consistent service experiences.

 Develop and initiate projects improvement process upon contractual changes to fulfil the client

requirement.

 Maintaining an effective FM management strategy, which is aligned with the Contracting Authority’s

strategy, which is consistent with the Contracting Authorities Asset Register and the Services

 Make important policy, planning, and strategy decisions

 Develop, implement, and review operational policies and procedures.

 Maintaining an organizational structure detailing an adequate resource plan to deliver the TFM

Services.

 Training and developing staff to effectively, deliver the Services requested under the Contract.

 Attending management meetings and providing all facility management information’s.

 Cooperating and coordinating with the Contracting Authority in implementing improvement

initiatives for the premises and adopting a continuous improvement program.

 Plan inventory levels and locations and execute all forecasting and planning programs

 Developing and implementing an Occupational Health and Safety (OH&S) program and Safety

Management System (SMS) covering all staff and SubContractors as per the requirements of all

relevant authorities and the Contracting

 Responsible to ensure that Implementation and managing of Quality Management System (QMS), in

line with ISO Standard and in agreement with the Contracting Authorities policies, procedures

 Responsible for ensuring the equipment, materials, tools, and consumables are used and stored

safely and correctly and in line with any manufacturer recommendations

 Develop strategies and processes to deliver all the required spare parts and consumables required for

project operations.

 use knowledge of consumption of capacity to improve the effectiveness and resilience of Services and

the workplace.

 Ensure the CAFM dept., Resource leads and Mobilization leads are delivering the requirements as per

project and management expectations

 Take lead in conducting all the events for rewards and recognitions to staff.

 Responsible to ensure all the training requirements is being delivered on time effectively.

 Responsible to develop enhanced passenger experience programs.

 Participate in Client tours, Client audits and disperse the observation for immediate rectification.

 Responsible to fulfil all the above listed & contractual responsibilities/requirements but not limited,

to fulfill additional requirement upon management directions with in the field his expertise/job

responsibilities

 Responsible to deliver the management reports, deliverables and ad hoc reports from team on timely

manners.

Qualification

 Operations management or Engineering field Bachelor’s Degree

 Have a minimum of 15 to 20 years’ relevant experience in a similar role

 Good knowledge of facilities management, negotiations, client relationship management.

 Experience in the field of Aviation- operations and maintenance dept.

 Demonstrate expertise knowledge in the field of consultation and conduct rewards and recognition

programs.

 Good command of English and ideally, knowledge of Arabic