Service/Senior Service Engineer - Regional Service (Gujarat) (m/f/d)

Mission

Responsible for meeting the daily service repair needs of medical device equipment with defined quality standards & optimum utilization of resources in assigned territory with focus on achievement of customer service excellence.

Key Responsibilities

• To manage and execute the installations and warranty service. Conduct Preventive Maintenance Programs and Tray Audits as per technical expertise and timelines given. To provide on-site Service Support to customers across the defined region for repair of Equipment of Medical, Industrial and Veterinary endoscopes.

• To update call stage in the web portal and escalate calls/ issues to the supervisors/ regional in-charge in timely manner

B) Technical Escalation

• Execute and manage repairs (there is well defined job-list) onsite/service channel partners office.

• To handle escalated calls from other colleagues based on requirements

• To provide technical assistance to other colleagues in installations and business development calls, based on allocated Job/tasks.

C) Revenue Generation

• To generate revenue through Repairs, Accessories Sales, AMCs and repair exchange as per given targets - coordinate to submit estimate, approval follow-ups, spares consumption and invoicing.

D) Soft Skills

• Ensure proper and timely response / update to the customer - directly to achieve high level of customer satisfaction • Implement Empathy, Drive, Communication competencies and fair understanding and exhibition of Self / Brand Image

E) Planning

• To monitor planned visits of self.

• Responsible for maintenance, upkeep, tracking and audit of loaner equipment and inventory.

• To ensure turn-around time defined in advance

F) Compliance (Policies and Process)

• Implementation of company defined processes and systems required to deliver high quality consistent Customer Service Support.

Qualification & Functional Experience

• Degree or Diploma in Electronics / Electrical / Instrumentation, / Biomedical or Equivalent.

• Candidate should have basic knowledge of Electrical and Electronics fundamentals.

• 3-8 years of experience in service & maintenance

• Field exposure required, local language knowledge mandatory.

Other Requirements

• Good communications, listening and interpersonal skills.

• Proficiency in English, Hindi & Regional Language

• Ability to utilize resources efficiently

• Self-starter and swift learner

• Ability to adapt and work under pressure

Your Benefits

• The company provides comprehensive health coverage, including hospitalization benefits, for employees and their dependent family members. The coverage includes: Self, Spouse, Two dependent children, Parents or Parents-in-law (any one set as per employee’s preference)
• Parental Leave Policies to support employees during significant family milestones
• Free & Confidential Counselling Support to promote employee well-being and mental health
• The company provides insurance coverage to ensure financial protection for employees and their families in case of unforeseen circumstances. The coverage includes:
  1. Term/Life Insurance
  2. Accidental Disability/Death Insurance
• KARL STORZ also contributes 4.81% of the Basic salary to the Gratuity scheme. This is payable when an employee leaves the services of the company after completion of a minimum of 5 years as per the Gratuity Act 1972
• Employees can choose to contribute to the National Pension Scheme by making a declaration to the effect