Shared Services Analyst / Specialist (Expert & Senior Expert)

Role Overview:

We are seeking highly experienced Shared Services Experts and Senior Experts to lead centralized support functions, drive operational efficiency, and optimize enterprise-wide processes . These roles ensure that HR, Finance, IT, and Administration services are delivered efficiently, cost-effectively, and in alignment with organizational objectives.

Requirements

Key Responsibilities:

For Both Levels:

• Oversee enterprise-wide shared services operations across HR, Finance, IT, and Administration.
  

• Standardize processes and implement best practices to improve efficiency and reduce costs.
  

• Monitor service delivery metrics and continuously optimize workflows.
  

• Ensure compliance with organizational policies and regulatory requirements.
  

• Support digitalization and automation of shared services processes.
  

Additional for Senior Expert:

• Develop and execute the strategy for enterprise shared services.
  

• Lead complex process improvement initiatives and cost-reduction programs.
  

• Advise senior management on operational efficiency, governance, and resource optimization.
  

• Mentor and develop mid-level shared services staff.
  

• Drive cross-functional collaboration to enhance service delivery and organizational performance.
  

Qualifications & Experience:

• Education: Bachelor’s or Master’s degree in Business Administration, Finance, HR, IT, or related field.
  

• Expert: 11–13 years of experience in shared services, operations management, or process improvement.
  

• Senior Expert: 14–16 years of experience with leadership in shared services, operational strategy, and cross-functional management.
  

Skills & Competencies:

• Expertise in process optimization, operational efficiency, and enterprise support functions.
  

• Strong analytical, problem-solving, and project management skills.
  

• Knowledge of shared services systems (HRIS, ERP, Finance platforms) and automation tools.
  

• Leadership and stakeholder management capabilities.
  

• For Senior Level: Ability to define strategy, drive transformation, and influence executive decision-making.
  

Preferred Certifications:

• Lean Six Sigma, PMP, ITIL, or other relevant operational excellence or functional certifications.