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San Bernardino County

Sheriff's Communications Dispatcher Trainee

The Job

$2,000 HIRING BONUS*

$1000 upon promotion to the journey-level classification and

$1000 upon successful completion of 2080 service hours in the journey-level classification.

See MOU for details.

The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher Trainees who receives and evaluates incoming emergency (9-1-1) calls, and dispatches emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations.

For more detailed information, refer to the Sheriff's Communications Dispatcher Trainee job description.

EXCELLENT BENEFITS

To review job-specific Benefits refer to:

Summary of Benefits

Memoranda of Understanding MOU

CONDITIONS OF EMPLOYMENT

1) Promotion: Sheriff's Communications Dispatcher Trainees are eligible for promotion to Sheriff's Communications Dispatcher ($67,017 - $92,102 annually) upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated.
2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation.

3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination.

4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends.

5) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Keyboarding: 40 words per minute
Experience: No experience required.

**Candidates must be 18 years of age at time of application**

Desired Qualifications

Corrected typing/keyboarding speed of 45+ words per minute is highly desired.

Selection Process

Examination: Candidates who meet the minimum qualifications will be invited to take the CritiCall** online written test. The test will consist of an evaluation of skills and knowledge in the following areas:

Keyboarding*
Decision Making
Data Entry Multi-Tasking (Audio)
Call Summarization Multi-Tasking (Audio)
Cross Referencing (Audio)
Memory Recall Numeric (Audio)
Prioritization
Map Reading
Sentence Clarity
Reading Comprehension

Keyboarding speed of 40 wpm required to pass - the CritiCall keyboarding practice test is available at this PRACTICE TEST LINK. Other free practice resources may be found online.

**The CritiCall exam is a computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information.

Please see the attached Test Preparation Guide and CritiCall Applicant Page to view additional resources.

Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time. Successful candidates will be placed on the eligible list for six (6) months.

To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applying before the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records.

Additional Information and Resources:

If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.

For more important details, review the Applicant Information and County Employment Process

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