Sheriff's Records & Licensing Technician

DESCRIPTION

**Applications are reviewed on a regular basis and hiring may occur early in the recruiting process. Individuals are encouraged to apply immediately.**

Responsible for performing a wide variety of technical, or specialized office support duties related to the review, preparation and input of various police reports; responds to public requests and inquiries in regard to police reports, records and licensing.

ESSENTIAL FUNCTIONS

• Assists general public, customers and staff in person, over telephone and by email; answers inquiries, provides general direction related to services, receives and attempts to resolve complaints, explains policies, procedures and proper use/completion of department forms.
• Receives, processes and conducts a variety of criminal history investigations for licensing purposes to include Liquor Licenses, Concealed Weapons Licenses, Traveling Merchant Licenses, Sex Offender and Felon registrations.
• Organizes, compiles and reports statistical data on functions, programs and activities.
• Processes, codes, and disseminates crime reports, traffic accidents, citations, and related documentation; creates NCIC folders and files accordingly.
• Processes report and disposition requests for Child and Family Services, Brady background, background history letters, insurance requests, requests from the public, other law enforcement agencies, etc.
• Receives, processes and conducts a variety of criminal history investigations, registrations and applications; checks documents for validity and accuracy.
• Runs daily reports, maintains and balances cash drawer and files daily deposits.
• Scans documents as required; identifies records for destruction in accordance with pre-determined retention and destruction schedules; files and maintains records.
• Ensures accurate reporting and correction of criminal records with State Repository.
• Sends DUI revocation and suspensions to State DMV.
• Provides fingerprinting services as requested.
• Complies with court-ordered criminal record sealing by printing and maintaining the record in a secure file; deletes and purges records from computer systems as required; disseminates required compliance notifications to appropriate agencies.
• Enters and retrieves data and prepares reports using a variety of software programs; reviews such reports for accuracy and makes corrections as required; operates standard office equipment.
• Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call; provides information which requires the use of judgment and interpretation of policies, rules and regulations.
• Operates standard office equipment, including word processors, computers, facsimile equipment and central telephones; may operate microfilm, radio, telephone and other departmental-specific equipment after training.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

High School diploma/GED; AND one (1) year of general administrative support experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

• Policies and procedures of the Sheriff's department.
• Use of specified computer applications involving word processing, data entry and/or standard report generation.
• Use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats.
• Business arithmetic.
• Practices of fingerprinting utilizing Livescan equipment.
• Applicable regulations, policies and statutes.
• Office administrative practices and procedures.
• Business letter writing and the standard format for typed materials.
• Record keeping principles and practices.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for dealing with the public, in person and over the telephone.

Skill in:

• Performing technical, specialized, or technical office support work.
• Reading and explaining rules, policies and procedures.
• Analyzing and resolving varied office administrative problems.
• Organizing, maintaining and researching office files.
• Compiling and summarizing information and preparing periodic or special reports.
• Using initiative and independent judgment within established procedural guidelines.
• Organizing own work, setting priorities and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective work relationships with staff, coworkers, and the public.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

• NCIC/NCJIS certification within six (6) months of date of employment.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated for extended periods of time; agility and strength to lift and carry up to 20 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone.

CONDITIONS OF EMPLOYMENT:
1. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Douglas County provides benefits to full-time employees. Benefits are prorated for part-time employees working 20–29 hours per week. Part-time employees working 19 hours or less, as well as on-call employees, are not eligible for benefits.

No Nevada State income tax.

Retirement – Public Employees' Retirement System of Nevada (PERS)
Douglas County contributes 36.75% of an eligible regular member and 50% of an eligible Police and Fire member's salary for retirement.

Deferred Compensation Plans – Employees have the option to participate in a deferred compensation program through VOYA, which is funded by the employee.

• Vacation: Accrued at the rate of 4.6154 hours per pay period, or 120 hours per year (increase with years of service).
• Sick Leave : Earned at the rate of 3.6923 hours per pay period, or 96 hours per year.
• Holidays: 12 paid holidays per year.
• Employee Recognition Programs
• Annual Gym Membership
• Employee Assistance Program (EAP)
• Tuition Reimbursement Programs

Health Insurance
As a Douglas County employee, you’ll enjoy a comprehensive benefits package with several medical plan options, plus dental and vision coverage, life insurance, and disability insurance. Benefits start on the first of the month after a 60-day waiting period. To learn more about our health insurance and employee benefits, please visit our website for details.

Compensation
Douglas County uses a Pay for Performance compensation system, where employees receive annual performance evaluations and may be eligible for merit-based salary increases. Qualified employees can earn up to a 3% merit increase on their anniversary date, and may also receive an annual Cost of Living Adjustment (COLA) during the first pay period of each fiscal year, based on the Consumer Price Index, up to a maximum of 5%. In addition, eligible employees who demonstrate exceptional, above-and-beyond performance may receive further compensation through the County’s Recognition of Excellence Program.