Shift Lead

A Shift Leader has the overall responsibility of supporting the General Manager and Assistant Manager in the day-to-day operations of the restaurant and directing the daily operations of the restaurant in the General Manager’s absence.

Minimum Qualifications

· 1-2 years of previous food service, retail, or restaurant supervisory experience preferred

· Food Handler Certification is required.

· 6 months of experience using a computer and register (POS) system.

· Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.

· Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

· Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

· Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.

· Responsible for assisting and supporting the General Manager in meeting store goals.

· Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.

· Ensure the restaurant environment is always safe for both team members and guests.

· Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.

· Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.

· Must be willing to assist in all other positions when necessary.

· Delivers excellent customer service to all customers by acting with a guest-first attitude and connecting with the guest.

· Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.

· Resolve low-level guest issues with efficiency and a positive attitude.

· Use Company provided tools to coach, mentor and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Pay: $19.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance

Work Location: In person