Shift Leader – Barista

The Shift Leader – Barista is responsible for supervising daily store operations during their shift, ensuring excellent customer service, maintaining product quality, and supporting the barista team. This role combines hands-on barista work with leadership and operational responsibilities.

Key Responsibilities:

• Team Leadership:
• Supervise and motivate barista staff during the shift.
• Delegate tasks, manage workflow, and ensure team productivity.
• Provide on-the-job training and coaching for baristas.
• Customer Service:
• Ensure excellent customer experience at all times.
• Handle customer inquiries, complaints, and special requests professionally.
• Barista Duties:
• Prepare coffee and other beverages according to company standards.
• Maintain quality control and presentation for all drinks and food items.
• Operational Management:
• Monitor inventory levels and communicate stock needs to management.
• Ensure all equipment is clean, maintained, and functioning properly.
• Oversee shift opening and closing procedures.
• Health & Safety Compliance:
• Ensure hygiene, safety, and sanitation standards are maintained.
• Comply with company policies and local regulations.

Qualifications & Skills:

• Previous experience as a barista with at least 1–2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of coffee preparation techniques and café operations.
• Ability to work under pressure in a fast-paced environment.

Working Conditions:

• Flexible schedule, including weekends and holidays.
• Fast-paced café environment.