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Shift Manager
JOB_REQUIREMENTS
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Salary
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- Assigns tasks to respective shift members
- Ensure tasks carried out in the shift are completed smoothly
- Ensure all tasks are carried out after following proper process and procedures
- Oversee Operations performed in the shift and do timely escalation incase of any issues
- Provides guidance and leadership to less-experienced team members and may have supervisory responsibilities
- Participate in special projects as required
- Maintain system SOP and documentation
- Create and maintain knowledge base documents
- Act as a escalation point for L3 and RIL Managers
- Ensure proper handover of pending tasks to next shift
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