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Job Title: Shift Manager (Night Shift – US Campaign)

Company: Better Business Solutions
Website: https://thebizfix.com
Location: Johar Town, Lahore
Salary: Market Competitive
Job Type: Full-Time
Timings: 8pm to 5am Monday to Friday

Job Overview

Better Business Solutions is looking for a responsible and experienced Shift Manager to oversee operations during the night shift for our US-based campaign. The ideal candidate will be a strong leader with excellent communication and team management skills.

Key Responsibilities

  • Supervise and manage call center agents during the shift
  • Monitor team performance and ensure targets are met
  • Provide guidance, coaching, and support to team members
  • Handle escalations and resolve customer issues
  • Prepare daily performance reports
  • Ensure smooth coordination between teams and management
  • Maintain discipline and productivity within the team

Requirements

  • Bachelor’s degree (preferred)
  • 2–4 years of experience in call center or team management role
  • Strong leadership and decision-making skills
  • Excellent communication and interpersonal skills
  • Ability to work night shift (US hours)

Skills

  • Team Management & Leadership
  • Performance Monitoring
  • Problem Solving
  • Communication Skills
  • Time Management

Benefits

  • Competitive salary package
  • Growth and career advancement opportunities
  • Professional work environment
  • Performance-based incentives

Shift Timing

Night Shift 8pm to 5am
Monday to Friday

Job Type: Full-time

Pay: Rs45,000.00 - Rs70,000.00 per month

Work Location: In person

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