Shift Manager

Job Title: Shift Manager (Night Shift – US Campaign)

Company: Better Business Solutions
Website: https://thebizfix.com
Location: Johar Town, Lahore
Salary: Market Competitive
Job Type: Full-Time
Timings: 8pm to 5am Monday to Friday

Job Overview

Better Business Solutions is looking for a responsible and experienced Shift Manager to oversee operations during the night shift for our US-based campaign. The ideal candidate will be a strong leader with excellent communication and team management skills.

Key Responsibilities

• Supervise and manage call center agents during the shift
• Monitor team performance and ensure targets are met
• Provide guidance, coaching, and support to team members
• Handle escalations and resolve customer issues
• Prepare daily performance reports
• Ensure smooth coordination between teams and management
• Maintain discipline and productivity within the team

Requirements

• Bachelor’s degree (preferred)
• 2–4 years of experience in call center or team management role
• Strong leadership and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work night shift (US hours)

Skills

• Team Management & Leadership
• Performance Monitoring
• Problem Solving
• Communication Skills
• Time Management

Benefits

• Competitive salary package
• Growth and career advancement opportunities
• Professional work environment
• Performance-based incentives

Shift Timing

Night Shift 8pm to 5am
Monday to Friday

Job Type: Full-time

Pay: Rs45,000.00 - Rs70,000.00 per month

Work Location: In person