Shift Supervisor

DHL Supply Chain is the world's largest contract logistics specialist, offering customized logistics solutions based on globally standardized warehousing, transportation, and integrated services components. It’s a really exciting time to join us as there are lots of big developments happening in the logistics industry. Globalization, digitalization, and e-commerce are all shaping the way we work. We even have picking robots in our warehouses to help us do our jobs!

It’s about everyone working together and the sense of belonging, teamwork and collaboration that you will experience from day one. It’s also about our quest to consistently deliver excellence, so we’re always developing to make sure we remain the number one logistics company and a great place to work.

Connecting People. Improving Lives.

Currently, we are looking for a passionate and energetic Shift Supervisor to be based in the Operations Team. In this role, the successful candidate will supervise the running of a safe and efficient operation, working within clear guidelines to help manage shift performance of your team in order to drive operational standardization and delivery of key objectives.

Key Responsibilities

• Enforce health, safety, and compliance standards, including Behavioral Based Safety (BBS) program and incident reporting.
• Ensure team roles and responsibilities are clearly defined, equipped, and executed per OMS First Choice (OMSFC) standards.
• Develop, review, and validate Time & Data Management (TDM) plans for self and team to ensure accurate tracking and accountability.
• Lead daily shift planning, resource allocation, and equipment readiness to meet operational requirements.
• Track and review KPIs (productivity, quality, claims, attendance, overtime, turnover) and Standard Productivity Rates (SPR), addressing deviations with first-level management.
• Review, approve, and update SOPs, Work Instructions, and SPRs in support of Continuous Improvement initiatives.
• Support team capability development through training, coaching, and Excellence School programs, including monitoring trainer span of control.
• Conduct shift handovers, pre-shift briefings, and performance reviews to ensure smooth communication of priorities and results.
• Collaborate with first-level management and customer on operational performance, deviations, and improvement opportunities.
• Participate in critical analysis meetings with management, escalating issues, reporting risks, informing your manager of resource or investment needs to remove productivity barriers, and aligning on action plans.

Requirements for the Job

• Previous operations experience.
• Experience in team management.
• Can do, passion and right first-time attitude.
• Experience in Customer Communication and Management.
• Knowledge of Free Zone processes and documentation.
• Ability to manage change processes.
• Strives to deliver results.
• Coaching and active listening skills
• Conflict resolution
• Problem solving skills.
• Ability to drive Standards within the direct team.
• Good balance of Results and respect approach
• Ability to read and interpret data to make informed decisions.

Now, here’s what we need from you.

• Intermediate education level.
• Various MHE licenses, is an advantage.
• All Licenses and trainings operating on that site or area (i.e. LSHC requirements, sector or dangerous goods, etc.)