Shisha Server

Role Summary

The Shisha Server Accor Dubai will be responsible for delivering exceptional guest experiences in the hotel s lounge by preparing, serving, and promoting shisha products. This role combines attentive customer service with strong product knowledge, ensuring guests enjoy a welcoming and relaxing atmosphere while maintaining the highest hospitality and safety standards.

What You ll Do

• Welcome guests warmly, assist with seating, and introduce menu offerings
• Prepare, serve, and maintain shisha products to the highest quality standards
• Promote shisha and related lounge offerings to maximize sales
• Handle guest orders, payments, and requests efficiently and accurately
• Monitor guest satisfaction and resolve complaints professionally
• Maintain a clean and organized shisha station, side stations, and lounge area
• Follow health, safety, hygiene, and fire regulations consistently
• Assist with daily setup, mise-en-place, and smooth operation of the lounge
• Report any maintenance or equipment issues promptly
• Support colleagues and assist in other hotel areas as operationally required