Shop Foreman (Diesel)

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2025 Dealer of the Year awardAfter 80 years of operation, Kenworth Sales Company's commitment to excellence in every aspect of our business is stronger than ever. We have achieved PremierCare Gold certification for all our service locations. Our TRP parts stores are also nationally recognized for outstanding Customer service. Join a team that is recognized for being a world-class dealer of The World's Best trucks! Kenworth Sales Co. is looking for a Shop Foreman (1st Shift) to join our Jerome, ID team.

**Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Job Summary: The primary function of the Shop Foreman is to assign, supervise and verify the quality of work performed by the Service Technicians.

Duties and Responsibilities:
1. Maintains Service Shop capacity control. Communicates capacity status throughout the day with Service Writer/ Production Control.
2. Receives work order from Service Writer and assigns the work to Service Technicians based upon their skill level and the time-of-completion directed by the Service Writer / Production Control.
3. Personally performs quality control checks of workmanship on each service project and provide technician training.
4. Coordinates communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time-of-completion.
5. Controls actual time spent by Service Technician on each service job performed on a flat rate.
6. Controls special tools and equipment purchase, usage and replacement.
7. Supervises janitorial maintenance of Service facility.
8. Assists Service Writer, Service Manager, Production Control and Warranty Administrator in the performance of their duties.
9. Maintains a working understanding of all warranty policies and procedures of vendors and Kenworth.
10. Maintains a level of training and experience with specialized materials, equipment, and safety techniques necessary for superior servicing of the customer's equipment. To include but
not limited to Service net, QSOL, Cat, Service Ranger, etc. Attends training sessions as required from time to time by Service Manager.
11. Generates and maintains all work orders and repair orders. Assists customer in identifying needed services.
12. Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints.
13. Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Demonstrate the ability to close all repair orders.
14. Insures timely, competent and courteous relations with service customers. Analyzes quality control report.
15. Promotes the sales of labor, parts and accessories during customer contact.
16. Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority.
17. Issues workmen's compensation "First Report of Injury" forms to injured employees. Ensures forms are correctly completed and returned immediately. Directs injured employee to necessary medical treatment. Promptly forwards reports to Service Manager for review, and to Insurance Company for processing of claim.
18. Assists Service Manager, Warranty Administrator, Credit Department, and Production Control in the performance of their duties.
19. Works with Credit Manager in verifying open charge account status prior to accepting P.O., unit release and updates the repair order system estimates.
20. Maintains friendly working relationship with customers and company employees, providing assistance/information/instruction as necessary to expedite repairs and preserve good relationships.

Qualifications:
Ability to read and comprehend instructions and information. High school diploma or the equivalent. Two years of experience as a heavy-duty truck repair technician. Working knowledge of all heavy truck repair methods. One-year supervisory experience. Excellent communication and managerial skills. Valid Commercial Driver's License and good driving record. Professional personal appearance.

Working Conditions:
This is a physically demanding position. Will stand six to eight hours per shift; lift parts weighing up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials. Must climb in and out of customer's vehicles to record information and road drive. S/he may be required to wear a dealership uniform.

Benefits

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.