Shop Manager

Company Overview

BFL Group is one of the world's leading off-price retailer of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and Southeast Asia.

Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite - all at up to 80% off the original retail price for fashion designer brands. Our unique "Treasure Hunt" model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

JOB DESCRIPTION

Role Purpose:

The Shop Manager is responsible for overseeing the day-to-day operations of the store, ensuring that the store meets its sales targets, delivers excellent customer service, and operates efficiently. This role involves leading and managing the store team, maintaining a high standard of store presentation, managing inventory, and ensuring that store processes and policies are followed. The Retail Shop Manager plays a key role in driving business success through effective leadership, operational excellence, and creating a positive shopping experience for customers.

Key responsibilities

• Store Leadership: Lead, inspire, and develop the store team to deliver excellent customer service and achieve sales and performance targets.
• Customer Service: Create a welcoming and positive shopping experience for all customers, resolving issues quickly and professionally.
• Sales Performance: Drive sales through effective merchandising, team motivation, and implementation of promotional strategies.
• Team Management: Recruit, train, schedule, and evaluate staff performance, fostering a culture of accountability and continuous improvement.
• Operational Oversight: Ensure efficient store operations including cash handling, stock control, visual merchandising, and compliance with company policies.
• Inventory Management: Monitor and manage inventory levels, process deliveries, minimize shrinkage, and maintain accurate stock records.
• Financial Control: Meet sales targets and manage store budgets, including labor costs, stock loss, and other operating expenses.
• Health & Safety: Maintain a clean and safe working environment, ensuring compliance with health and safety legislation.
• Reporting: Provide regular reports on store performance, staff issues, and customer feedback to senior management.

What we expect from you

• Previous experience in retail, with at least 2-3 years in a Store Manager / Deputy Store Manager role.
• High school diploma or equivalent required; further qualifications in business, retail management, or a related field are a plus.
• Strong leadership skills with the ability to motivate, manage, and develop a team.
• Experience in training and supporting staff to enhance performance and customer service.
• Excellent customer service and conflict resolution abilities.
• Strong commercial awareness and ability to analyze sales data.
• High level of organizational and time management skills.
• Ability to work under pressure and make effective decisions.
• Competence in using POS systems and basic Microsoft Office tools. Suite.