Shopify Chargeback & Dispute Specialist

We are hiring a highly experienced Chargeback & Dispute Specialist to manage and respond to disputes across PayPal and other payment processors.

This is not an entry-level role. Only apply if you have hands-on experience handling disputes at scale.

Shift Timing: 5:00 PM – 1:00 AM

Salary: PKR 80,000 – 100,000

Your Responsibilities:

• Handle and respond to chargeback alerts (PayPal, Stripe, Shopify Payments, etc.)
• Build strong, evidence-backed dispute cases
• Monitor dispute ratios and proactively reduce chargebacks
• Collaborate with support/data teams to gather required evidence
• Identify patterns (fraud, friendly fraud, operational issues)
• Improve win rates and minimize financial loss

Requirements (Strict):

• Proven experience handling 100+ chargebacks per month
• Strong command of PayPal Resolution Center
• Experience with at least one: Stripe / Shopify Payments / Klarna / similar processors
• Ability to write clear, structured, high-conversion dispute responses
• Solid understanding of fraud detection and prevention
• Comfortable working with order data, logs, tracking info, and evidence

Do NOT Apply If:

• You only have customer support experience (no dispute handling)
• You have never directly managed chargebacks
• You are still learning or exploring this field

To Apply (Mandatory):

Send a short message including:

• Platforms you’ve worked on (PayPal, Stripe, etc.)
• Average number of disputes handled per month
• Your approximate win rate (%)
• A brief example of a difficult dispute you successfully handled

Applications missing this information will not be considered.

We need someone who can take ownership and actively protect revenue — not just respond to tickets.

Applications may also be submitted via WhatsApp at:
+92 300 7449588

Job Type: Part-time

Work Location: In person