Shopify Store Incharge

Job Title: Shopify Store In-Charge

Location: Lahore
Experience Required: 2–3 years (specifically managing high-volume SKU apparel & accessories on Shopify)
Employment Type: Full-Time

Position Overview:

We are looking for a Shopify Store In-Charge to take full ownership of our online store operations — from customer engagement to order fulfillment and after-sales service. The ideal candidate should be proactive, customer-focused, and analytical, with a strong background in Shopify management and Microsoft Excel.

Key Responsibilities:1. Order Management & Customer Communication

• Call customers for all incoming orders to reconfirm critical information (size, color, delivery address, etc.).
• Build confidence and trust with customers through empathetic and professional communication.
• Handle order fulfillment, from packaging to dispatch.
• Coordinate closely with courier companies for parcel pickup, tracking, delivery, and COD receipt management.
• Resolve customer issues promptly and professionally to ensure complete satisfaction.

2. Sales Growth & Customer Retention

• Recover abandoned carts through calls, emails, or WhatsApp follow-ups.
• Upsell and cross-sell products to increase order value and customer engagement.
• Focus on building long-term relationships with returning customers through personalized service.

3. Reporting & Analytics

• Generate and analyze Shopify reports to track sales performance, product trends, and customer behavior.
• Conduct inventory analysis — tracking product/category-wise stock, quantity, and valuation.
• Prepare weekly and monthly performance reports with actionable insights.

4. Operations & Coordination

• Manage daily communication with logistics and courier partners for timely pickups and deliveries.
• Ensure smooth COD settlements and maintain reconciliation records.
• Collaborate with internal teams (procurement, marketing, and warehouse) for stock availability and promotions.

Skills & Qualifications:

• 2–3 years of experience managing Shopify stores, especially for apparel & accessories with large SKU volumes.
• Strong command over Shopify admin, reporting tools, and third-party integrations.
• Excellent Microsoft Excel skills — capable of creating pivot tables, charts, and reports.
• Strong salesmanship and convincing power — able to upsell and retain customers effectively.
• Excellent interpersonal and communication skills with empathy and patience toward customers.
• Organized, detail-oriented, and able to manage multiple tasks efficiently.
• Knowledge of e-commerce logistics operations and courier company coordination.

Preferred Qualifications:

• Graduate with Experience with Shopify analytics, Klaviyo, and customer recovery tools.
• Understanding of online retail metrics (conversion rate, average order value, repeat purchase rate).

What We Offer:

• Competitive salary with performance incentives.
• Opportunity to lead and grow within a fast-paced e-commerce environment.
• Supportive team culture that values customer satisfaction and continuous improvement.

Job Types: Full-time, Part-time

Pay: Rs45,000.00 - Rs75,000.00 per month

Expected hours: 24 – 48 per week

Experience:

• Shopify store: 2 years (Required)

Location:

• Lahore (Required)

Work Location: In person