Showroom Administrator / Design Assistant (Kitchen & Bath Remodeling)

Position Overview

We are looking for a reliable, organized, and customer-focused Showroom Administrator / Design Assistant to join our team Monday through Friday.

This role combines showroom administration, customer service, and design support. The ideal candidate has a design background, is comfortable working with customers on material selections, and can support remodeling projects using 2020 Design software, SketchUp, or CAD tools.

Key Responsibilities

• Answer and manage incoming phone calls
• Schedule appointments, consultations, and meetings
• Assist with ordering materials and products
• Track orders and follow up on delivery status
• Help maintain and update job schedules
• Provide excellent customer service in person, by phone, and by email
• Assist customers with material selections (cabinets, countertops, tile, fixtures, finishes, etc.)
• Support design projects by creating layouts using SketchUp, CAD software, or 2020 Design tools
• Assist customers with design ideas and remodeling selections based on their needs and budget
• Collaborate with clients to understand their remodeling goals, preferences, and budgets to help provide tailored solutions
• Maintain showroom organization through merchandising, stocking, cleaning, and ensuring displays are attractive and functional
• Support marketing efforts by promoting new products/services through social media and/or in-store promotions
• Support the design team with updates, revisions, and customer follow-up as needed

Required Qualifications

• Experience in showroom administration, office coordination, or customer-facing showroom sales
• Strong customer service and communication skills
• Design background required (kitchen/bath/interior design preferred)
• 2020 Design software experience required
• Ability to assist customers with design concepts and material selections
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Professional, friendly, and team-oriented attitude
• Basic math skills for measurements, pricing calculations, and general retail math accuracy

Preferred Qualifications

• Proven experience in retail sales, high-end sales, or inside sales within the renovation, remodeling, or construction industry
• Proficiency in layout/design software such as SketchUp or CAD (in addition to 2020 Design)
• Knowledge of remodeling processes, construction practices, interior design principles, and maintenance considerations
• Multilingual abilities (highly desirable to support diverse client needs)
• Kitchen & bath showroom experience is a strong plus

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Paid time off
• Paid training
• Partner benefits

Work Location: In person