Showroom Sales Manager

The Showroom Manager is responsible for leading and overseeing the daily operations, sales, and client experience of the luxury furniture showroom. This role requires a strong balance of leadership, sales expertise, and design knowledge, with the ability to cultivate lasting relationships with architects, interior designers, consultants, and high-net-worth clients. The Showroom Manager ensures that every visitor receives an elevated, tailored experience that reflects the brand’s identity and commitment to excellence.

Key Responsibilities

Sales & Business Development

• Achieve and exceed showroom sales targets, focusing on luxury residential, hospitality, and commercial projects.
• Develop and maintain relationships with architects, designers, consultants, and key decision-makers.
• Act as a design consultant, guiding clients through product selection, customization, finishes, and space planning.
• Generate new business opportunities through networking, partnerships, and participation in industry events.
• Ensure high conversion of leads to sales while maintaining average transaction values aligned with the luxury segment.

Client Experience

• Provide a personalized, consultative approach to each client, ensuring their unique requirements are met.
• Organize private showroom tours, design presentations, and VIP client events.
• Handle complex client requests with discretion, professionalism, and cultural sensitivity.
• Ensure after-sales support and service meet luxury hospitality standards.

Showroom Operations & Presentation

• Manage daily operations of the showroom, ensuring impeccable presentation at all times.
• Work closely with the visual merchandising team to implement seasonal displays and interior concepts.
• Monitor inventory, custom orders, and delivery timelines, ensuring seamless client experiences.
• Oversee supplier coordination, logistics, and quality control for furniture installations.

Team Leadership & Development

• Recruit, train, and develop a high-performing team with strong sales and design capabilities.
• Provide ongoing coaching and performance reviews to ensure sales and service excellence.
• Foster a collaborative environment that reflects the brand’s values and service culture.

Reporting & Administration

• Track and report on sales performance, KPIs, and showroom traffic.
• Prepare monthly business reviews with insights on trends, best-sellers, and client feedback.
• Manage budgets, operational expenses, and overall profitability of the showroom.
• Ensure compliance with company standards, policies, and health & safety regulations.

Qualifications & Skills

• Bachelor’s degree in Business, Interior Design, Architecture, or related field.
• Minimum 5–7 years of experience in luxury furniture, interior design, or high-end showroom management.
• Proven track record in luxury sales, client development, and project management.
• Strong understanding of interior design principles, space planning, and furniture customization.
• Exceptional communication, presentation, and negotiation skills.
• Proficiency in MS Office and CRM systems; design software knowledge (AutoCAD, SketchUp, 3D tools) is an advantage.
• Multilingual skills (English + Arabic, French, or Russian) highly desirable.

Personal Attributes

• Refined aesthetic sense with a passion for design and craftsmanship.
• Charismatic, polished, and confident in presenting to elite clientele.
• Customer-centric with high emotional intelligence and cultural sensitivity.
• Results-driven, entrepreneurial mindset with strong business acumen.
• Organized, detail-oriented, and able to manage multiple projects simultaneously.