SIAM Innovation Manager

Valleysoft is a prominent IT services provider dedicated to delivering innovative solutions that reshape business processes in a digital landscape. We are passionate about helping organizations navigate their transformation journeys and optimize their IT frameworks for enhanced productivity and efficiency.

We are currently seeking an accomplished SIAM (Service Integration and Management) Innovation Manager to join our team. The SIAM Innovation Manager will be responsible for driving the development and implementation of innovative SIAM strategies and initiatives that align with our clients' business objectives. You will play a pivotal role in coordinating a seamless integration of services across various providers, ensuring that our clients experience optimal service delivery and value.

As a key player in our SIAM practices, you will leverage your expertise in service integration and management, alongside your ability to think creatively, to foster continuous improvement and innovation in service delivery models. If you are a strategic leader with a strong background in IT service management and a passion for innovation, we want to hear from you!

Responsibilities:

• Lead the development and execution of innovative SIAM strategies that meet the needs of clients.
• Collaborate with stakeholders across various service providers to ensure seamless service integration and delivery.
• Foster a culture of continuous improvement by identifying opportunities for innovation within service management processes.
• Monitor industry trends and emerging technologies to drive innovation in SIAM practices.
• Facilitate workshops and discussions to engage stakeholders in developing innovative solutions.
• Ensure effective communication and transparency between all parties to foster collaborative partnerships.
• Develop and implement performance metrics to evaluate the success of SIAM initiatives.
• Provide training and support to internal teams and clients regarding SIAM methodologies and best practices.

Requirements

• Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.
• 7+ years of experience in IT service management or service integration and management.
• Proven track record of leading innovation initiatives within service management frameworks.
• Strong understanding of SIAM principles, methodologies, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Experience managing cross-functional teams and facilitating collaborative projects.
• Exceptional analytical and problem-solving abilities.
• Ability to drive change and influence stakeholders at all levels.
• Relevant certifications in IT service management or SIAM (e.g., ITIL, MSP) are a plus.
• Ability to understand customer needs and translate them into impactful SIAM strategies。

Skills

This strategic role is the key to the Continual Improvement practice. The manager identifies and drives the implementation of automations and process improvements across the entire ecosystem. They champion a culture of innovation to ensure the SIAM model delivers greater value over time, aligning with the "Improve" value chain activity.