Sign language Interpreter

Key Responsibilities:

• Provide sign language interpretation services during videoconferencing sessions with customers who have speaking or hearing disabilities.
• Ensure accurate and clear communication between customers and representatives of the organization.
• Maintain confidentiality and professionalism at all times, adhering to ethical standards of interpreting.
• Collaborate with other team members to optimize customer service experiences and resolve inquiries or issues effectively.
• Stay updated on relevant policies, procedures, and product/service information to provide accurate assistance to customers.
• Document interactions and relevant information accurately in the customer relationship management (CRM) system.

Requirements:

• Proficiency in sign language, with certification or training as a professional sign language interpreter preferred.
• Excellent communication skills, both in sign language and spoken/written language.
• Empathetic and patient demeanour, with a commitment to providing high-quality service to customers with disabilities.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays as required.

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person