Site Enablement Lead & Site-Facing Line Manager

IQVIA’s Site Enablement Solutions (SES) provide trained, dedicated clinical research personnel to trial sites globally. These resources support day-to-day study execution, reduce site burden, and accelerate patient recruitment and data quality. SES is part of IQVIA’s Patient & Site Centric Solutions (PSCS) and is designed to create a culture of quality and productivity at research sites.

As a Hybrid Site Enablement Lead & Site-Facing Line Manager, you will be responsible for enabling and managing study-specific deliverables at clinical trial sites. You will support trained site-based staff and collaborate with internal teams to optimize site performance across the study lifecycle. This includes enabling sites to use IQVIA’s Referral Hub platform and supporting Direct-to-Patient (DTP) campaigns.

Key Responsibilities

• Lead implementation of SES services at assigned sites, ensuring timely activation and adoption.
• Train site staff on SES tools and services, including Referral Hub and DTP campaign workflows.
• Monitor referral funnel performance and follow up to optimize patient recruitment outcomes.
• Collaborate with legal and contracting teams to execute service agreements with sites.
• Interview, hire, and manage temporary site staff, including onboarding and performance oversight.
• Forecast effort and manage invoicing for assigned sites.
• Maintain strong site relationships and ensure continuous feedback loops.
• Track and report on service delivery impact and quality metrics.
• Support process improvement initiatives and contribute to SES operational excellence.
• Ensure administrative compliance including timecoding, timesheet completion, and supply logistics.
• Conduct regular one-on-ones and performance reviews with site workers.
• Serve as escalation point for site worker challenges and operational issues.

Qualifications

• Bachelor’s degree or higher in health sciences or related field.
• 3–5 years of clinical research experience, preferably in site-facing or patient recruitment roles.
• Strong understanding of ICH/GCP and regulatory guidelines.
• Experience with patient recruitment workflows and site operations.
• Proficiency in Microsoft Office and remote collaboration tools (e.g., Teams).
• Excellent communication, training, and interpersonal skills.
• Strong organizational and time management abilities.
• Preferred: Experience in candidate selection and people management; familiarity with site contracting processes.
• Certifications such as CCRC (ACRP) or CCRP (SoCRA) are a plus.

Why Join Us?

Be part of a global team driving innovation in clinical trial delivery. At IQVIA, you’ll help sites accelerate patient recruitment, improve data quality, and reduce study fatigue—ultimately improving outcomes for patients and sponsors alike.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com