Site Operations Manager

At VENU+, work feels like play — but with purpose.

As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact.

If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+.

At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally:

Benefits Available to Qualifying Full-Time and Part-Time Employees:

• Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
• Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
• Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
• And more!!

Grow your career with great benefits—and even better people!

Responsibilities

As a Site Operations Manager, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.

• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resort
• Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
• Ensures compliance to all company and customers' safety standards
• Exhibits excellent customer service to address service issues or concerns
• Completes and manages budgets and costs associated with servicing and maintaining equipment
• Forecasts and control labor cost on a weekly, monthly, and annual basis
• Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
• Ensures staff maintains a professional appearance by adhering to dress code policy
• Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines

• Bachelor's degree required (Business, Logistics, Engineering, etc.) or 4+ years of Management experience preferably in the Amusement Industry or related field
• Detailed oriented and process driven with excellent management skills
• Excellent verbal and written communication skills
• Demonstrates a professional attitude in a fast-paced environment
• Tech-savvy and mechanically inclined
• Delivers exceptional customer service with a professional demeanor
• Proficient in Microsoft Office products
• Able to work a flexible schedule including nights, weekends, and/or holidays