Club Operations Manager

Responsibilities

• Oversee membership administration, ensuring timely collection of dues and strict compliance with club bylaws.
• Enhance the overall member experience by developing and executing a diverse calendar of social events and programs.
• Supervise core club departments (e.g., Athletics, Food & Beverage, or Facilities) and coordinate with specialized academies/vendors to meet KPIs.
• Oversee spa, fitness, and leisure departments, ensuring performance targets and service standards are achieved.
• Manage third-party operators and contractors to ensure they meet the club’s established performance and quality standards.
• Ensure the implementation of organizational Standard Operating Procedures (SOPs) across all departments.
• Assist in budget development and tracking; actively control expenses relative to revenue to ensure fiscal health.
• Foster a customer service-oriented atmosphere and ensure high-touch service levels are maintained at all times.
• Collaborate daily with department heads, prepare work schedules, and assign responsibilities to ensure seamless operations.
• Support the General Manager in monitoring departmental success and conducting regular performance reviews.
• Provide leadership, mentorship, and career advancement opportunities for all club associates.
• Monitor business forecasts to plan effectively for manpower needs and operational expenses.
• Promote the club within the local community and develop outreach programs to enhance the club's brand.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, Sports Management, or a related field.
• Minimum of 5 years in club operations, high-end hospitality, or luxury service environments.
• Demonstrated experience in membership sales, retention, and high-level customer service.
• Strong team management skills with the ability to lead diverse departments.
• Excellent interpersonal and communication abilities, with a focus on member relations.
• Proficient in budget management, financial analysis, and P&L oversight.
• Knowledgeable in KPI development, monitoring, and data-driven decision-making.
• Ability to design and execute engaging social events and recreational programming.