Site Reliability Engineer - SRE

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We’re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E& and Shorooq we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East — and this is just the beginning. Over the past year, we’ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!

This is more than a job, this is a mission to transform qlub and power its growth, we’re building high-performing, diverse teams—and that’s where you come in!

The role?

As a Site Reliability Engineer (SRE) you will be responsible for ensuring that software systems are reliable and highly available. As a SRE, you’ll be responsible for:

• Monitoring & Incident Response: Set up monitoring and alerting; respond to outages and service disruptions.
• Automation: Write software to automate repetitive operations tasks to reduce issue investigation and incident response time.
• System Reliability: Define and measure SLIs, SLAs, and SLOs to quantify and improve service reliability.
• Capacity Planning & Performance: Ensure systems can scale effectively and run efficiently under load.
• Postmortems & Root Cause Analysis: Lead the investigation and align with other teams to understand the incident root cause and prevent it from happening in the future.
• Collaborating with the technical team to develop scalable solutions
• Installing, configuring, and maintaining standard software and in-house applications
• Analyzing monitoring data to gain insights and identify issues
• Providing L2 support to customers

What are we looking for?

• Relevant Computer Science/Engineering degree;
• Fluency in English is a must;
• Minimum 1 year of experience in the software industry
• Experienced in monitoring systems such as Grafana, Prometheus, Datadog, etc.
• Experienced in API testing and logs analysis using tools such as Postman, Jaeger, etc
• Proficiency in at least one programming language (e.g., Go, Python)
• Experience with developing Slack integrations and JIRA is a plus
• Excellent teamwork and communication skills
• Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;
• You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets.

Why join qlub?

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;
• Drive growth and tailoring of fast-evolving new products and features;
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.