Site Service Manager

As the Site Services Manager at Doka UAE, you will lead a core team dedicated to delivering high-quality, reliable, and professional formwork services to our customers and their project sites. In this pivotal role, you will oversee our experienced formwork instructors, ensuring the consistent delivery of expert on-site technical guidance. You will also manage our value-added service offerings including formwork pre-assembly and installation solidifying our position as a trusted partner in the market.

Through your leadership and commitment to service excellence, you will play a key role in building and reinforcing client confidence in Doka s capabilities. By ensuring seamless execution and responsive support, you will help foster long-term relationships grounded in trust, performance, and reliability hallmarks of our reputation in the market.

Does this sound like an exciting and challenging opportunity? Then apply now!

Your responsibilities

Lead and develop our team of Formwork Instructors

• Oversee the day-to-day operations of on-site support delivered by our experienced Formwork Instructors.
• Ensure consistent delivery of high-quality service across all active project sites by promoting knowledge sharing, technical excellence, and strict adherence to Doka s safety standards.
• Drive continuous improvement by refining processes and championing best practices to elevate formwork execution standards and operational efficiency.

Manage our Formwork Pre-Assembly and On-Site Installation Teams

• Lead and coordinate in-house teams of skilled operatives responsible for delivering value-added formwork services, ensuring operational efficiency and high-quality execution for our clients.
• Prepare accurate and timely service quotations based on customer specifications and project schedules, aligning offerings with client expectations and deadlines.
• Continuously improve workshop processes and site practices to boost productivity, streamline workflows, and increase overall service profitability.

Strengthen Cross-Departmental Collaboration

• Collaborate proactively with the Engineering department to refine formwork solutions, leveraging insights from real-world project challenges to improve execution outcomes.
• Ensure compliance with established work instructions related to logistics, invoicing, progress tracking, and claims handling, through effective coordination with relevant departments.
• Serve as the primary point of contact for customers during the execution phase, providing actionable feedback to internal teams to enhance service quality and overall performance.