Skylink Control Center Operator

Job Overview

Are you looking for an exciting and dynamic role at DFW Airport? Become a SkyLink Control Center Operator and be at the heart of the airport’s automated transportation system! This role requires a mix of technical expertise, quick decision-making, and real-time problem-solving to ensure safe and efficient transportation for passengers, employees, and airline personnel between terminals. In this position, you’ll monitor and control SkyLink’s real-time operations, respond to potential or active emergencies, and play a key role in airport security and crisis management.

• Monitor & Control: Analyze system performance and direct operational adjustments via control systems and dispatching maintenance teams.
• Emergency Response: Assess data, declare states of alert, and take action during emergencies, ensuring smooth system recovery.
• Security Oversight: Implement breach of security protocols in compliance with DFW, TSA, and federal policies.
• Crisis Management: Direct Department of Public Safety (DPS) personnel to emergency locations and assist in real-time safety responses.
• Service Level Adjustments: Optimize SkyLink routes and train scheduling based on airline forecasts, demand, and observations.
• Weather Monitoring: Track critical weather information and initiate appropriate alerts for SkyLink operations.
• Customer Service & Problem-Solving: Assist passengers and airport tenants by responding to service issues, complaints, and disruptions.
• Training & Development: Participate in continuous training, certifications, and requalification programs to maintain operational excellence.

MINIMUM REQUIREMENTS

• Completion of high school curriculum or equivalent.
• Three (3) years of experience with console control systems in a real-time environment. Examples may include (but are not limited to) Airport Operations Centers, Rail, Public Transit or Public Safety dispatch or Government/Military operations facilities.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid Class C driver’s license.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.