Skywards Project Manager

Job Purpose

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!

Skywards Project Manager will plan, manage and successfully deliver projects, in compliance with the project practices, standards and processes of the Company, or represent the Department in other large scale business projects within the Group. Ensure that projects meet the defined business requirements and achieve the stipulated business benefits within agreed timescales, cost and scope, leading the project throughout from initiation to closure.

In this role, you will:

• Ensure regular review of Project delivery performance.
• Contribute to improvement of systems, procedures and standards to improve capabilities, assisting the senior management team in continual process, quality and productivity improvement.
• Ensure on time, in scope and within budget delivery of all assigned projects.
• Initiate and manage projects through all stages to ensure that their progress, quality and the outputs in key result areas are consistent with the scope and targets envisaged in the project charter.
• Where it becomes necessary, take appropriate corrective actions in consultation with the department and support functions, concerned.
• Ensure on time, in scope and within budget delivery of all assigned projects to ensure that Projects are scoped and initiated in collaboration with Internal Stakeholders and other support functions, agreeing project objectives, desired outcomes, milestones, roles and responsibilities, with the department heads which are encapsulated with appropriate service levels in agreed project charters.
• Projects are planned professionally and are then reflected in the Project register/ Planning tool of the department. The plan must be realistic, maintained and properly resourced.
• Project stakeholders are managed properly for the duration of the project to achieve smooth implementation and quick realisation of benefits
• Delivery is within the approved timeframe and within agreed cost, driving down costs wherever possible and targeting early delivery.
• Functional solutions meet agreed requirements and customer expectations, are maintainable and meet documented and agreed criteria.
• IT system solutions are adequately planned, designed in line with corporate standards and tested, covering all risk aspects
• Risks and issues are assessed and mitigation/ management strategies are designed and agreed with respective stakeholders prior to implementation.
• Timely, appropriate and accurate project information and reporting are provided to the Project Sponsor and stakeholders and/or steering board members, as well as to other departments which may be affected by the project outcomes
• An implementation and training concept is developed and organised as required by and agreed with the relevant Department or Business unit on a network wide basis.
• Conflict or disagreements arising from issues or concerns connected with projects are managed appropriately to resolve issues and concerns and mitigate risks
• Ongoing system support is designed and implemented with the project 'go live' phase. Ensure that business requirements are fully analysed, challenged, understood and documented so that user requirements and defined solutions meet those business needs, identifying alternatives and added value wherever possible.
• Initiate and manage projects through all stages to ensure that their progress, quality and the outputs in key result areas are consistent with the scope and targets envisaged in the project charter.
• Where it becomes necessary, take appropriate corrective actions in consultation with the department and support functions, concerned.
• Manage the motivation, development, productivity and performance of assigned project team members to achieve the most effective, productive and cost effective quality solution.
• Identify developmental requirements, coaching team members when necessary to ensure they are equipped to fulfil project deliverables and ensuring that team performance reviews are completed through the PM Review performance management tool.
• Lead a team of business users, representatives from other departments of the Emirates Group and 3rd party service providers to deliver larger, complex Department owned projects or provide dedicated support to other larger business projects within the Group.

Qualification

To be considered for this role, you must meet the below requirements:

• Bachelor’s Degree or Honours in Information Technology, Business, or a related field.

• Minimum 5 years of experience within a Finance PMO, managing financial or strategic transformation projects across Finance, Insurance, or Management Accounting functions.

Knowledge/skills:

• Proven project management experience delivering mid- to large-scale financial or strategic transformation projects.

• Demonstrated exposure to Project Management

• Change Implementation Planning and Management

• Systems Development Management

• Project Management Tools

• Application Support

• Business Analysis

• Strong commercial and financial acumen with excellent negotiation and influencing skills.

• In-depth knowledge of cross-functional business operations within large organisations.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills, with the ability to influence, and manage stakeholders at all levels.

• Cross-functional work experience, leading through influence and collaboration.

• Experience using Agile Project Management methodologies to deliver complex, multi-disciplinary projects.

• Experience developing business cases and understanding ROI and key performance metrics.

• Proven ability to interpret and use complex data sets to derive commercial insights and drive revenue performance within a finance, loyalty, or commercial environment.

• Experience working with B2C digital solutions (e.g. marketing, financial payments, or decentralised financial technologies).

• Experience managing vendors and external partners.

• Excellent written and spoken English.

At Emirates we are committed to providing our employees with opportunities to grow and develop in their careers. So if you are looking for a challenging and rewarding opportunity, apply today and join our team

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .