Sleep Therapy Advocate (Sales+Care Navigation)

Sleep Therapy Advocate

iSLEEP | Reno, NV

At iSLEEP, we believe better sleep changes lives.

Our team helps thousands of patients every year understand and treat sleep apnea through a modern, compassionate, and highly personalized approach to care. We’ve built a company focused on delivering exceptional patient experiences, fast access to treatment, and real human connection in an industry that often feels anything but human.

We’re looking for a Sleep Therapy Advocate to join our team in Reno, NV. This is an inside sales and patient education role where you’ll speak directly with patients about their sleep study results, help them understand obstructive sleep apnea, and guide them through treatment options.

If you enjoy helping people, explaining complex topics in a simple way, and closing the gap between diagnosis and treatment, this role is for you.

What You'll Do

Sleep Therapy Advocates serve as a bridge between diagnosis and treatment. Your role is to help patients understand their sleep apnea diagnosis and confidently begin therapy.

In this role you will:

• Call patients who have completed sleep testing to review their results
• Educate patients about obstructive sleep apnea and the health risks associated with untreated OSA
• Explain treatment options, including CPAP therapy and alternative therapies when appropriate
• Guide patients through the CPAP setup process and help them get started with treatment
• Answer questions and overcome concerns patients may have about therapy
• Work closely with our clinical and customer service teams to ensure a smooth patient experience
• Document interactions and outcomes within our EMR system
• Meet individual and team performance goals

This role combines patient education, relationship building, and inside sales.

What Success Looks Like

Successful Sleep Therapy Advocates are:

• Great communicators who can simplify complex medical topics
• Confident on the phone and comfortable guiding conversations
• Motivated by helping patients improve their health
• Naturally persuasive without being pushy
• Organized and detail-oriented when documenting patient interactions
• Comfortable working toward performance goals

Many of our most successful advocates come from backgrounds in healthcare, medical sales, patient education, or inside sales.

Qualifications

Required:

• 2+ years of experience in sales or direct patient care role
• Excellent verbal communication skills
• Strong ability to build rapport over the phone
• Comfortable discussing healthcare topics with patients
• Highly organized and detail oriented
• Ability to work in a fast-paced environment

Preferred:

• Bachelors Degree
• Experience in healthcare, DME, sleep medicine, or medical sales
• Experience with EMR systems
• Experience in inside sales or patient outreach roles

Compensation

• Competitive base salary
• Performance-based bonus structure
• Full-time, in-office position in Reno, NV.

Benefits

At iSLEEP, we believe our team is our greatest asset.

We offer:

• 100% employer-paid health insurance
• Generous paid time off
• 401(k) retirement plan
• Paid holidays
• A supportive, team-focused culture
• Opportunities for career growth in a rapidly expanding healthcare company

About iSLEEP

Founded in 2017, iSLEEP was built to transform the patient experience in sleep medicine. We combine modern technology, compassionate care, and operational excellence to deliver faster diagnosis, better treatment outcomes, and an experience patients genuinely appreciate.

Our mission is simple: For Better Nights and Brighter Days.

If you're passionate about helping people improve their health and want to be part of a growing healthcare company focused on doing things differently, we'd love to meet you.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your salary expectation for this position?

Education:

• High school or equivalent (Preferred)

Experience:

• Sales or Healthcare experience?: 2 years (Required)

Ability to Commute:

• Reno, NV 89502 (Required)

Work Location: In person