SmartCOMM Developer

This role requires you to have mix of leadership, hands-on SmartCOMM Forms Design, end-to-end Forms lifecycle process, technical leadership, people management and customer focus attitude. You should be able to design, define and determine the optimal solution patterns and architecture for Customer Communication Management products. Work closely with multiple teams on different platforms. You will collaborate with the project managers to keep project deliverables under schedule. You will work with cross-functional teams to understand market requirements and define the right solutions. You should have excellent written and oral communication skills to communicate project status and technical issues clearly.

Responsibilities:

• Plan and manage day-to-day activities of team members
• Lead daily stand-up meetings between onsite and offshore
• Analyse the requirements sent by onsite and identify gaps. Highlights any risks and issues
• Review day-to-day offshore deliverables
• Take responsibility of offshore leave plan and resource arrangements
• Prepare daily, weekly and monthly status reports
• Help team in defect triage and technical challenges
• Participate in the entire system development lifecycle and support applications in the document processing, printing, and mail business.
• Support development and production support of correspondence applications like statements, invoices, letters etc.
• Work on multiple initiatives within Document Delivery technology.
• Work closely with multiple teams (Interfacing applications, project team, database administrator, developers, architect) on different platforms (such as PAS, ECM, Integration, Cloud etc.,)
• Build and maintain reusable artifacts to process high volume data, invoke CCM Tool to compose documents
• End-to-end process flow tracking, ensure data integrity, create reports, send to print and load to archive.
• Help develop standard for best practice and maintain documentation.
• Deploy code across multiple environments from test to production.
• Diagnose and troubleshoot issues.
• Provide production support and development of applications for Document Delivery Technology team

Required Skills:

• Experience in SmartCOMM/Thunderhead
• Experience in Draft Editor
• Strong scripting background
• Experience in Property & Casualty Insurance
• Setting up and working with SmartComm Appliance
• Previews and generating outputs using SmartComm API
• Knowledge of different platforms, Mainframe, Unix & Windows
• Experience in end-to-end migration project using accelerators
• Experience in Dynamic data import
• Ability to organize weekly status calls
• Risk Management
• Metrics & Measurements
• Defect prevention process

Job Description for SmartCOMM Developer

About the job

We are seeking a skilled SmartCOMM Developer to design, develop, and maintain customer communication solutions. The ideal candidate will have hands-on experience with SmartCOMM (formerly Thunderhead), Customer Communication Management (CCM), and a strong background in software development. This role involves working closely with cross-functional teams to deliver robust and scalable communication templates and solutions.

Know your team (“Legacy Rewired, Engineering the Future”)

At ValueMomentum’ s Engineering Centre, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise.

Join a team that invests in your growth. Our Infinity Program empowers you to build your career with role-specific skill development leveraging immersive learning platforms. You'll have the opportunity to showcase your talents by contributing to impactful projects.

Responsibilities:

• Develop, customize, and maintain SmartCOMM templates using SmartCOMM Modules (Design Manager, Data Modeler, and Correspondence).
• Create and enhance data models, content fragments, and interactive communications.
• Implement business rules and templates for document generation and customer communications.
• Integrate SmartCOMM with CRM systems (e.g., Salesforce, Microsoft Dynamics) and other third-party applications.
• Manage and optimize API integrations for seamless data flow between systems.
• Assist in the deployment of SmartCOMM solutions across environments.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Provide technical support and troubleshoot issues related to document generation and customer communications.
• Ensure high-quality deliverables through code reviews, unit testing, and system validation.
• Document solutions, technical designs, and best practices for future reference.

Requirements:

• 5 years of experience in SmartCOMM development.
• Proficiency in SmartCOMM modules (Design Manager, Data Modeler, and Interactive Correspondence).
• Strong knowledge of XML, XSLT, JSON, and SOAP/REST APIs.
• Experience in integrating SmartCOMM with CRM (e.g., Salesforce, Microsoft Dynamics) or ERP systems.
• Experience in Java, JavaScript, or other backend languages.
• Knowledge of HTML, CSS, and responsive document design.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Familiarity with Agile methodologies and CI/CD pipelines is a plus.

Must Have:

• 3 to 5 years of experience building integrations using SmartCOMM
• Experience working with REST APIs
• Experience in using Java, JavaScript

Good to Have

• Agile knowledge
• Insurance Domain experience

About the Company:

ValueMomentum is amongst the fastest growing insurance-focused IT services providers in North America. Leading insurers trust ValueMomentum with their core, digital and data transformation initiatives. Having grown consistently every year by 24%, we have now grown to over 4000 employees. ValueMomentum is committed to integrity and to ensuring that each team and employee is successful. We foster an open work culture where employees' opinions are valued. We believe in teamwork and cultivate a sense of fun, fellowship, and pride among our employees.

Benefits:

We at Value Momentum offer you the opportunity to grow by working alongside the experts. Some of the benefits you can avail are:

• Competitive compensation package comparable to the best in the industry.
• Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development.
• Comprehensive training and certification programs.
• Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.
• Benefits: Comprehensive health benefits, wellness and fitness programs. Paid time off and holidays.
• Culture: A highly transparent organization with an open-door policy and a vibrant culture
• and a vibrant culture