SME Subregional Account Management

To drive sustainable business growth through effective leadership and strategic planning based on assigned areas. In addition, ensure all team members complying & following with the SAMA/CCHI/IA and authorities’ regulations

Sales strategy and execution:

• Develop and implement effective sales strategies to achieve organizational goals and revenue targets
• Identify growth opportunities
• Monitor the agent's objective and set their goals to be achieved
• Achieve yearly sales target SME's/Individuals new & renewal according to AOP.
• Manage Agents objectives by forecasting, scheduling, analyzing & initiating new sales initiatives according to the given KPI’s

Team leadership & people development:

• Lead, manage, and motivate the sales team to meet or exceed sales targets
• Provide coaching, training and mentorship to imprve team performance and sales skills
• Monitor progress and conduct perfroamcne reviews regularly for team members
• Train new employees to ensure professional performance
• Identify the needs of the team members’ development to improve selling skills
• Annual vacation plan for team members
• In-house trainng courses
• Deliver performance reviews of team members, conducts disciplinary interview complete and file all necessary documents, compulsory business requirements & HR documents

Reporting:

• Send daily reports to the management team
• Share team members update/info to the SME Development team as per required information
• Ensure accurate data and up to date CRM records for all sales activities and client information
• Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner

Customer experience and excellence:

• Evaluate, provide feedback, monitor and motivate branch/field sales team to provide an excellent customer experience, while improving business calls, meeting quality and performance requirements
• Resolve outlet/sales team & customers issues or submits unsettled issues to the sales, operation management & HR department for appropriate actions
• Deliver Client service level agreement and KPI's
• Interact directly with SME’s, Bupa operations, pricing, finance, membership, CCHI,compliance,sales quality, collection, facility & training development to ensure customer expectations are met by Bupa team and actively pursue feedback

Legal requirements:

• Ensure acceptable level of awareness in KSA, CCHI, SAMA, Bupa operation, HR, as well as sales rules & policies

• Strong understanding of customer and market dynamics and requirements
• Organizational and management skills, motivational skills, leadership by setting examples
• Ability to understand the problems of members in team and ability to empathize rather than showing sympathy.