SOC Lead

Synagex isn’t your average MSP. Our mission is to provide true IT-as-a-service – people, process & tools – delivered in a way that is easy, engaging, and fun. We are seeking a data-driven, security-obsessed SOC Lead to spearhead our security operations and serve as the engine room of our operational efficiency.

You are the master of the tools and a mentor to the team. You don’t just wait for an alert; you build the automation that fixes the problem before the client even knows it exists, and you teach your team how to do the same. We’re looking for a candidate that is not only the digital sentry, watching the perimeter and ensuring our clients’ data stays locked down, but also a leader who embodies our core values:

· Send IT: You bring an infectious passion and a ferocious drive to everything you do. You have an in-it-to-win-it attitude, constantly pushing to reach goals, optimize how we work, and drive performance. For you, good enough isn't enough—you are always looking for ways to elevate your execution and velocity.

· Be the Tank: You are the ultimate teammate and a pillar of structural integrity. You collaborate selflessly, always have your colleagues' backs, and are willing to take the hits or carry the heavy load to protect the team. Because of your reliability, the people around you can rest easy knowing you are holding the line.

· Tear IT Up: You work hard and play hard, recognizing that maintaining a great work-life balance is key to long-term success. You make it a priority to celebrate the wins—both the massive milestones and the quiet, everyday victories. By fostering a positive, rewarding environment, you clear the path for everyone else to win big.

Responsibilities

Leadership & Mentorship

• Team Guidance: Act as the technical escalation point and mentor for junior technicians and SOC analysts, fostering a culture of continuous learning and security awareness.
• Skill Development: Conduct regular training sessions, review team documentation, and guide staff through technical development pathways.
• Process Optimization: Standardize daily SOC workflows, incident response playbooks, and triage processes to ensure consistent delivery and rapid resolution times.

RMM & Automation Engineering

• Oversee the RMM platform, ensuring every endpoint is healthy, checking in, and fully managed.
• Develop, maintain, and audit a library of scripts to automate routine maintenance, deployments, and self-healing fixes.
• Oversee the "Patching Engine," ensuring that OS and third-party updates are tested and deployed with a 99% success rate across the entire client base.

SOC & Security Operations

• Monitor, triage, and lead the response to complex security incidents, directing initial investigations into suspicious logins, malware hits, or phishing attempts.
• Maintain the health and optimization of our security stack, including antivirus, DNS filtering, and disk encryption.
• Conduct proactive threat hunting and analysis across client environments using SIEM/EDR platforms.

Data Integrity & Reporting

• Ensure that the data flowing from the RMM to our PSA is accurate, clean, and actionable.
• Review and generate "Proof of Value" reports for clients, demonstrating the "silent work" (patches, blocked threats, automated fixes) completed behind the scenes.
• Audit client environments for "drift"—identifying workstations or servers that don't meet our security or performance standards—and direct remediation efforts.

Qualifications

• Experience: 5+ years of IT experience, with at least 3 years specifically focused on RMM administration and security operations. Prior experience leading, mentoring, or acting as a technical escalation point for a team is highly preferred.
• The Scripting Wizard: Expert-level proficiency in PowerShell. You should be able to automate complex tasks that save the team dozens of hours a week and guide others in scripting best practices.
• Security Mindset: Deep understanding of the modern threat landscape, including the MITRE ATT&CK framework and common attack vectors.
• Toolbox Experience: Advanced, hands-on experience with ConnectWise RMM (or similar tools like NinjaOne, DattoRMM) and EDR/MDR tools
• Analytical Detective: You enjoy digging through logs and dashboards to find the "needle in the haystack" and possess the communication skills to explain findings clearly to both technical staff and clients.
• Documentation: You believe that if an automation or procedure isn't documented, it doesn't exist, and you hold the team to that same high standard.

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person