Social Media and Lead Generation Specialist

GOOD TIDINGS PLUMBING, HEATING & COOLING

Social Media / Digital leads generator & Customer Service Representative
$25–$35/hr | Full-Time | Growth Opportunity

This is an exciting time at Good Tidings.

After 35+ years of serving our community with 7days a week with hard work and integrity, we are entering a new phase—expanding and building toward national coaching and franchising. That means new marketing, new opportunities, and a team that’s growing with intention.

Meet our team:
https://goodtidingscomfort.wistia.com/medias/h9drh4vdhz

We’re looking for ONE motivated, creative, and people-focused professional who wants more than just a job—you want to help build something AMAZING!

This is not just a customer service role.
And it’s not just social media either.

You will own and grow our social media presence generating leads while also being a key voice in our customer experience.

What this role really is:
You are the bridge between our brand and our customers—online and on the phone. You’ll help shape how we show up digitally while making sure every customer interaction reflects who we are.

You will also work directly with the owner and marketing leadership as we build out our national coaching and franchising initiatives—focused on bringing a higher level of integrity, organization, and professionalism to the home service industry.

This is a rare opportunity to be close to the growth and evolution of multiple businesses—not just maintain one.

What you’ll be responsible for:

• Managing and growing our social media presence in multiple companies (content, posting, engagement)
• Creating and coordinating marketing content and lead generation that reflects our brand
• Monitoring reviews and online reputation
• Answering inbound calls and delivering a top-tier customer experience
• Supporting scheduling and communication between customers and our team

What we’re looking for:

• Creative and comfortable with social media platforms (Facebook, Instagram, etc.)
• Positive, upbeat, and genuinely people-oriented
• Strong communication skills—both written and over the phone
• Organized and able to manage multiple priorities
• Comfortable in a fast-paced environment
• Typing speed of 45+ WPM preferred
• A willing teammate helping to do “whatever it takes” to launch, grow and help others succeed

Schedule: (Negotiable)

• Monday–Friday: 11:00 AM – 7:00 PM
• Saturday: 7:00 AM – 1:00 PM

Why this role is different:
We are a family-owned company built on systems, integrity, and high standards—and now we’re scaling.

• Clear processes, no chaos
• A team that takes pride in doing things right
• Direct exposure to ownership and high-level strategy
• Real opportunity to grow with a company expanding into new markets

You won’t just be posting content—you’ll be helping shape the voice and growth of our brand and the future of our industry.

What you get:

• $25–$35/hr (based on experience and capabilities)
• Stable, year-round position
• Health, dental, and vision insurance
• Growth opportunity as we expand
• Great coffee!

To apply:
Submit your application along with one example of a social media post you would create for a plumbing, heating & cooling company like ours. (can be written or designed). This helps us see your creativity and approach. Email to dave@goodtidingscomfort.com

Visit : www.goodtidingscomfort.com

For a deeper vibe dive: https://goodtidingscomfort.wistia.com/medias/mdwwo5dqjh

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person