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Social Media Customer Care Specialist
- Respond to customer inquiries via social media platforms (e.g., X/Twitter, Instagram, etc.).
- Handle complaints and support requests in line with company policies.
- Follow up on open cases until resolution.
- Coordinate with internal departments to resolve customer issues.
- Document interactions accurately in the system.
- Adhere to service quality and response time KPIs.
- Contribute to enhancing the digital customer experience.
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