Social Media & Customer Experience Manager

Let’s Make Cooking More Creative

At FinaMill, we’re not just selling a kitchen tool — we’re changing how people experience flavor. Our patented interchangeable spice grinding system makes it easy to grind fresh spices in seconds, unlocking bold flavor without the mess or hassle.

We’re a fast-moving, entrepreneurial team looking for someone who wants to build, experiment, and grow with us. If you love short-form video, engaging with customers, spotting trends early, and turning followers into superfans — this role is for you.

What You’ll Own

This role sits at the intersection of brand storytelling and customer love. You’ll shape our voice online and ensure every interaction feels human, helpful, and on-brand.

Social Media Growth (60%)

• Build and execute a scroll-stopping content strategy across Instagram, TikTok, Facebook, Pinterest, and beyond.
• Create and publish short-form videos, product demos, cooking inspiration, behind-the-scenes moments, and trend-driven content.
• Manage our content calendar and keep the brand consistently active and engaging.
• Partner with creators and UGC contributors to amplify authentic content.
• Spot trends early and test new formats fast.
• Track performance metrics and optimize for engagement, growth, and conversion.
• Turn ideas into experiments — and experiments into growth.

Customer Experience Leadership (30%)

• Be the voice of FinaMill in DMs, comments, emails, and reviews.
• Respond quickly, thoughtfully, and with personality.
• Troubleshoot product questions and help customers get the most out of their FinaMill.
• Identify recurring issues and collaborate with operations or product teams to improve the experience.
• Refine templates, FAQs, and response systems to scale support as we grow.
• Utilize platforms like Gorgias (or similar tools) to keep communication streamlined and organized.

Community & Advocacy (10%)

• Celebrate our customers by resharing their content and stories.
• Build relationships with loyal fans and micro-influencers.
• Help turn customers into ambassadors.
• Create moments that make people proud to cook with FinaMill.

What Success Looks Like

• Noticeable growth in engagement and followers.
• A steady stream of high-performing short-form video content.
• Faster response times and happy, loyal customers.
• A vibrant, interactive community around fresh flavor and creative cooking.

Who You Are

• at least 6 years of experience in social media, digital marketing, or customer experience.
• You live and breathe short-form video.
• You’re both creative and analytical — you love checking the numbers.
• Strong copywriter with a natural brand voice.
• Highly organized and comfortable juggling multiple priorities.
• Self-starter who thrives in a fast-moving, startup-style environment.
• Bonus points if you love cooking, food content, or kitchen gadgets.

Compensation & Benefits

• $58,000 – $65,000 annually (based on experience)
• Health insurance contribution
• Dental and vision coverage
• Paid time off + paid holidays
• Employee discounts
• Hybrid flexibility
• Real growth opportunity as we scale

Ready to Build With Us?

Email your résumé, links to social accounts you’ve managed, and a short note telling us why you’re excited about FinaMill to:
careers@finamill.com

Pay: $58,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• 1. Please share 2–3 social media accounts you’ve managed. What was your role?What growth or engagement results did you achieve?

2. What’s one short-form video you created that performed well? Give some details.
3. How would you respond to this customer comment?
“My grinder isn’t working and I’m frustrated. This is disappointing.”
4. What metrics do you believe matter most for a DTC consumer brand on social — and why?
5.. Have you ever handled customer complaints publicly on social? Share an example.

Experience:

• Digital marketing: 6 years (Required)

Work Location: In person