Social Media Manager

About Red Palace:

A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.

Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.

Job Description: Manager, Social Media

Reports to: Director, Performance Marketing

Job role :

As The Red Palace prepares for its grand unveiling in 2026, the Social Media Manager will be responsible for shaping and managing the brand’s digital presence across social platforms. This role serves as the primary digital voice of The Red Palace, translating its story, heritage, and modern Saudi luxury into compelling, culturally authentic content.

The position requires a balance of strategic thinking, creative leadership, and cultural awareness to build a distinctive and globally resonant social media presence aligned with the brand’s values and positioning.

Key Responsibilities

1. Social Media Strategy & Brand Storytelling

• Develop and execute a comprehensive social media strategy aligned with The Red Palace’s brand narrative, positioning, and commercial objectives.
• Define and maintain clear content pillars, visual identity, and tone of voice reflecting Saudi heritage, craftsmanship, and modern luxury.
• Plan, manage, and execute content calendars across key platforms including Instagram, LinkedIn, YouTube, and X.
• Ensure all content and interactions consistently reflect the company’s legacy values, competencies, and desired cultural behaviors.
• Act as a role model in representing the brand’s standards in all internal and external engagements.

2. Content Creation & Creative Direction

• Lead the development of high-quality, story-driven content including photography, video, reels, captions, and editorial narratives.
• Collaborate with internal teams, agencies, and creative partners to capture and showcase architecture, experiences, and moments across the Palace.
• Oversee influencer visits, content shoots, and digital collaborations, ensuring alignment with brand guidelines and cultural sensitivity.
• Ensure content quality, consistency, and storytelling excellence across all platforms.

3. Community Management & Engagement

• Build, grow, and nurture a global community of followers aligned with the brand’s values and positioning.
• Manage daily engagement across platforms, responding thoughtfully and professionally to build authentic relationships.
• Identify, evaluate, and collaborate with high-value influencers, cultural figures, and digital creators relevant to the luxury and hospitality space.

4. Analytics & Performance Optimization

• Monitor and analyze social media performance using platform insights and analytics tools.
• Track key metrics including engagement, reach, growth, and content performance.
• Prepare clear monthly performance reports with insights, trends, and actionable recommendations for optimization.

5. Collaboration & Cross-Functional Support

• Work closely with Commercial, Marketing, and Guest Experience teams to amplify key moments, campaigns, and experiences.
• Support pre-opening initiatives through targeted storytelling, teaser campaigns, and influencer activations.
• Align social media activity with broader digital marketing, PR, and brand initiatives.

6. Representation & Brand Advocacy

• Act as a cultural storyteller and brand ambassador, representing The Red Palace with authenticity, refinement, and credibility.
• Stay informed on emerging digital trends, platform developments, and best practices within the luxury and hospitality sectors.
• Proactively recommend innovations and new approaches to enhance digital storytelling and brand reach.

Core Competencies:

1. Strategic Thinking & Brand Alignment

• Ability to translate brand positioning, heritage, and commercial objectives into a coherent social media strategy.
• Strong understanding of luxury brand dynamics and audience expectations across digital platforms.

2. Storytelling & Creative Judgment

• Demonstrated capability to craft compelling narratives through visual and written content.
• Strong editorial judgment in selecting themes, moments, and stories that align with brand identity.

3. Cultural Awareness & Sensitivity

• Deep appreciation of Saudi culture, heritage, and values, with the ability to represent them authentically in a global context.
• Sound judgment in managing influencer and content collaborations with cultural integrity.

4. Digital & Platform Expertise

• Strong working knowledge of major social media platforms (Instagram, LinkedIn, YouTube, X) and their content mechanics.
• Ability to adapt content formats and storytelling approaches based on platform behavior and audience insights.

5. Stakeholder Collaboration

• Proven ability to work cross-functionally with Marketing, Commercial, Guest Experience, and external partners.
• Clear communication and alignment skills to ensure consistency of messaging and priorities.

6. Community & Relationship Management

• Ability to build and sustain meaningful engagement with digital audiences and brand advocates.
• Professional and thoughtful approach to community interaction and reputation management.

7. Analytical & Insight-Driven Mindset

• Ability to interpret social media data and insights to inform decisions and optimize content performance.
• Structured approach to reporting, with a focus on insights rather than vanity metrics.

8. Ownership & Accountability

• Strong sense of responsibility for the brand’s digital voice and public perception.
• Ability to operate independently in a pre-opening environment with limited structure.

Qualifications & Experience

• Bachelor’s degree in Marketing, Communications, Media, or a related field.
• Minimum 5–7 years of experience in social media management, preferably within luxury, hospitality, lifestyle, or cultural brands.
• Proven experience in content strategy, storytelling, and influencer management.
• Strong cultural awareness and sensitivity, with the ability to represent Saudi heritage in a modern, global context.
• Excellent written and visual communication skills in English & Arabic is a strong advantage.
• Strong analytical mindset with experience using social media analytics tools.