Social Media Moderator

1–3 Years in Social Media/Customer Service

Location: Cairo, Egypt Category: Social Media

Qualifications:

• Bachelor’s in Marketing, Communications, or related field
• 1–3 years of social media moderation or customer service experience
• Strong written communication skills
• Familiarity with major platforms (Facebook, Instagram, TikTok, X)
• Ability to handle high volumes of interactions under pressure
• Problem‑solving and conflict resolution skills

Responsibilities:

• Monitor Communities! Track comments, messages, and mentions across platforms.
• Engage Users! Respond professionally to inquiries and build relationships.
• Ensure Compliance! Enforce community guidelines and remove harmful content.
• Support Customers! Act as first‑line support and escalate issues when needed.
• Report Insights! Prepare activity and sentiment reports for marketing teams.
• Coordinate Content! Share feedback with content teams and support campaign launches.
• Improve Processes! Suggest enhancements to moderation guidelines and workflows.