Social Media Moderator cum ZOHO CRM Administrator WFH - Arabic Speaking

Job Title: Social Media Moderator and Zoho CRM Administrator - WFH

Location: Egypt

Job Type: Remote Job

Salary: Competitive / Base on Experience

Work Hours:

Languages: Proficient in Arabic and English

Job Summary:

We are hiring a remote experienced Social Media Moderator & Zoho CRM Administrator to support our B2B/B2C industrial operations.

The role focuses on Zoho CRM data management, customer experience optimization, website updates, and professional B2B/B2C digital communication.

Experience in GCC B2B or industrial sectors and Zoho CRM is a MUST.

Key Responsibilities:

Customer Experience & Zoho CRM

• · Maintain a credible, professional industrial brand image online
• · Design and improve the end-to-end B2B customer journey
• · Manage and maintain CRM system and customer database accuracy
• · Segment customers and support targeted campaigns (Email, SMS, WhatsApp)
• · Analyze customer data, feedback, and behavior
• · Monitor and report KPIs: CSAT, NPS, Retention Rate, CLV
• · Support customer journey optimization and process improvement
• · Coordinate with Sales, Marketing, and Operations teams
• · Train and support team members on CRM best practices
• · Stay updated on B2B digital communication and moderation best practices

Website Administration:

• · Maintain accurate product, service, pricing, and company information
• · Add and manage companies, suppliers, distributors, and partners
• · Perform regular website audits for accuracy and functionality

Social Media & Digital Moderation (B2B/B2C):

• · Monitor and moderate social media pages and website content
• · Respond timely & professionally to comments, messages, and inquiries
• · Track engagement, inquiries, and online feedback
• · Support content scheduling and publishing

QUALIFICATIONS:

• · Bachelor’s degree in Business Administration, Marketing, or related field
• · 1+ years of experience in:
• · Customer Experience & Database Management
• · Zoho CRM Administration
• · Digital Operations & Automation Tools
• · Experience with website management
• · Social Media Moderation
• · Data Analysis & Reporting
• · Cross-functional Coordination
• · High attention to detail and strong organizational skills
• · Excellent Arabic & English communication skills

HOW TO APPLY:

EMAIL: jobs@technpower.com

WHATSAPP: +971564468685

WEBSITE: www.technopowergroup.com

Job Type: Full-time

Pay: E£18,000.00 - E£24,500.00 per month