Soft Service Consultant

Responsible for coordinating the planning and of the Annual Cleaning Plan in compliance with Facilities Management Services Provider to comply with all relevant contractual SLA’s and industry standards, including BICS.

Responsible for reviewing training standards for all FMS, soft services staff and providing feedback against industry best practice.

Responsible for the implementation of the PMS Procedure including observations / NCRs to ensure the FMS is complying with contractual deliverables, SLA’s and health, safety and environmental standards, to ensure a continual improvement process is fully embedded.

Contract Scope of works requirements:

1. To oversee and guide activities of FM contractor and subcontractors’ personnel to ensure complete and satisfactory performance of the work defined in the contract relating to all facility soft services
2. Implementing continuous improvement in all services lines drive value to add and control costs
3. Ownership of KPI’s and metrics to manage performance and governance process for daily management operations
4. Ensuring soft services are provided by managing contractors and suppliers per scope of work.
5. Supervisory rile involves contract performance management, people’s management, decision making, route cause analysis, inspection and audit, readiness, communication, management of planning/scheduling and assignment and drive overall improvement of productivity.
6. Meet with all standard operating procedures, codes, and regulations, ensure that the BICSc standards are being delivered by the service contractor across the portfolio and to share best practices.
7. Ensure areas and processes are in optimum condition for audit readiness and compliance
8. Execute daily building inspections, and monthly job walks ensuring contracted scope is met.

Monitor all on-ground activities handled by FM contractor.