Software Application Support and Implementation Engineer (m/f/d)

Role Summary

We are hiring engineers with 2–3 years of experience who can operate and troubleshoot mission critical banking/automation applications while thinking with a developer’s mindset —especially for Java based systems. The role requires strong MSSQL skills , solid application testing , Familiarity with workflow-based applications, and logical problem-solving to accelerate RCA.

Key Responsibilities

1. Database (MSSQL)

• Install, configure, and administer Microsoft SQL Server (2016–2019).
• Write, optimize, and troubleshoot SQL queries, views, stored procedures, and functions.
• Analyze execution plans , eliminate blocking/deadlocks, and tune indexing strategies.
• Support & maintain HA/DR (Failover Cluster Instances, Always On Availability Groups).
• Apply backup/restore strategies and environment migrations (DEV / Test / Prod).

2. Application & Middleware

• Provide operational and technical support for Javabased and .NETbased applications.
• Reading and analyzing different applications logs, troubleshoot exceptions, and communicate technical findings effectively to developers.
• Work with middleware such as IBM WebSphere ND for Java application clusters.
• Support reporting components (e.g., SAP BO ).
• Participate in releases, hotfix rollouts, and controlled changes in production environments.

3. Testing & Quality

• Design and execute functional , integration , and regression test cases.
• Prepare test data and validate results against system rules and workflows.
• Document defects with clear steps, logs, screenshots, and environment details.
• Validate hotfixes, patches, new releases, and infrastructure changes.

4. Systems & Infrastructure

• Administer hybrid environments involving:
• VMware ESXi & vCenter
• Windows Server (2016–2019)
• Linux servers is a plus.
• Manage Active Directory objects, group policies, FTP/SFTP, IIS, roles/features is a plus
• Work closely with network and automation teams during integration or deployment tasks.
• Support secure remote access systems and hardware infrastructure used in cash centers.

5. Incident Handling & RCA

• Perform structured analysis of:
• Logs
• SQL traces
• Application thread behaviors
• Connection pools and latency issues
• Produce developer friendly RCAs with facts, metrics, and reproduction steps.
• Provide evidence during incident escalations (DB stats, query plans, environmental metrics).

6. Collaboration & Communication

• Work in coordination with local teams and global R\&D teams to deploy fixes and align designs.
• Communicate technical issues clearly and professionally with stakeholders.
• Maintain documentation, runbooks, and operational procedures.

Required Qualifications

• Bachelor's degree in engineering, Computer Science , or related field.
• 2–3 years in systems, application support, or software engineering roles.
• Strong MSSQL skills: implementation, query writing, troubleshooting, and performance tuning.
• Ability to think logically and structurally when analyzing issues.
• Experience with application testing and test planning.
• Comfortable reading Java code snippets and understanding how Java interacts with MSSQL.
• Familiarity with Git or similar version control workflows.

Highly Preferred

• Handson Java development background (Core Java, Spring basics).
• Understanding of:
• REST APIs
• Transactions
• Threading basics
• Connection pooling
• Experience in supporting enterprise applications deployed on WebSphere ND or similar application servers.

Nice to Have

• Scripting (PowerShell, Bash, Python).
• Experience with:
• Windows Failover Clustering
• .NET applications
• NFS, FTP/SFTP, Active Directory, HW firewall concept, material handling systems.
• Familiarity with backup solutions, and backup/restoration plans.
• Exposure security assessments and hardening.

Key Competencies

• Strong teamwork abilities and effective communication skills
• Strong analytical and logical reasoning.
• Excellent troubleshooting methodology.
• Clear written and verbal communication.
• Ownership, accountability, and attention to detail.
• Ability to work under pressure in a critical environment.

KPIs (First Year)

• Reduction in incident resolution time through accurate analysis.
• Quality and accuracy of RCAs sent to development teams.
• Successful completion of test cases during releases.
• Reduction of repeated incidents due to improved documentation and testing.
• Stability of MSSQL environments (performance & availability targets).